CARLA DOSSETT
Harker Heights
Summary
Dynamic leader with a strong record in enhancing operational efficiency and customer satisfaction at Armstrong McCall Professional Beauty Supply. Expertise in inventory management and customer service has led to increased client loyalty through innovative strategies. Proven ability in team leadership and mentoring, fostering professionalism and growth within teams. Demonstrates exceptional communication and problem-solving skills, driving positive outcomes in fast-paced retail environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RDA PROMART
SALON CENTRIC-STATE-RDA
Austin
11.2024 - Current
- Managed daily store operations and ensured efficient workflow among staff.
- Trained and mentored team members to enhance customer service skills.
- Implemented inventory management processes to maintain stock levels.
- Developed marketing strategies to promote store events and sales initiatives.
- Monitored sales performance and adjusted strategies for improvement.
- Conducted regular staff meetings to communicate goals and address concerns.
- Fostered a positive shopping environment through effective team leadership.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Franchise Store Manager
Armstrong McCall Professional Beauty Supply
Temple
02.2015 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
Salon Manager
Regis Corporation
Killeen
03.2013 - 01.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained general appointment calendar and set shift schedules.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Stayed current with industry trends by attending conferences, workshops, and trade shows - applying new knowledge to enhance services offered at the salon.
Education
Associate of Arts - COSMOTOLOGY
UNIVERSITY OF COSMOTOLOGY, ARTS AND SCIENCE
Harlingen, TX08-2001
GED - Professional Development, Business Administration
Harlingen ISD
Harlingen, TX08.2000
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Friendly and Positive
- Outstanding communication skills
- Team Leadership
- Inventory Management
- Store Merchandising
Certification
LICENCED COSMOTOLOGIST: 25 YEARS
TDLR LICENCE NUMBER: 1246489
Timeline
RDA PROMART
SALON CENTRIC-STATE-RDA
11.2024 - Current
Franchise Store Manager
Armstrong McCall Professional Beauty Supply
02.2015 - 10.2024
Salon Manager
Regis Corporation
03.2013 - 01.2015
Associate of Arts - COSMOTOLOGY
UNIVERSITY OF COSMOTOLOGY, ARTS AND SCIENCE
GED - Professional Development, Business Administration
Harlingen ISD
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