Carla DuBois
Avon,CT
Summary
Performance-driven Vice President with years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
11
11
years of professional experience
Work History
VP Business Banking Relationship Manager
M&T Bank
12.2022 - 05.2024
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Resolved issues and recommended actions based on production and compliance reports.
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Increased company growth through collaboration with sales and marketing departments.
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Senior Branch Manager
M&T Bank
09.2022 - 12.2022
- Created new revenue streams and recruited talented staff for branch offices.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Boosted sales and customer loyalty through incentive programs.
- Submitted loan applications to underwriter for verification and recommendation.
- Implemented service improvements to enhance sales cycle.
- Complied with regulatory guidelines and requirements.
Vice President Market Manager
People's United Bank
04.2013 - 09.2022
- Increased company growth through collaboration with sales and marketing departments.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Evaluated product development strategies and prepared alternative approaches to goal achievement.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure.
- Initiated strategy to drive company growth and increase market share and profitability.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Master of Science - Business Management
Albertus Magnus College
New Haven, CTBachelor of Arts - Psychology
SUNY Stony Brook
Stony Brook, NYSkills
- Business Development
- Strategic Planning
- Business Planning
- Organizational Development
- Operations Management
- Operations Oversight
- Staff Management
Accomplishments
- MVP Award 2013
- Campaign Chair for the Northwest CT United Way 2019
- Burlington Chamber Secretary for Board of Directors
Timeline
VP Business Banking Relationship Manager
M&T Bank
12.2022 - 05.2024
Senior Branch Manager
M&T Bank
09.2022 - 12.2022
Vice President Market Manager
People's United Bank
04.2013 - 09.2022
Master of Science - Business Management
Albertus Magnus College
Bachelor of Arts - Psychology
SUNY Stony Brook
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