CARLA DUCKWORTH
Summary
Experienced with strategic HR management, focusing on fostering positive workplace culture and efficient processes through in-depth knowledge of employee relations and case management with a focus on team collaboration and adaptability to promote successful outcomes.
Overview
16
16
years of professional experience
Work History
Vocational Rehabilitation Counselor
Department of Veterans Affairs
10.2024 - Current
- Advocated for reasonable accommodations, supporting clients in overcoming workplace barriers.
- Conducted labor market research to better inform clients of potential career opportunities.
- Administered preliminary and comprehensive vocational assessments.
- Promoted the development of interviewing, resume writing, and etiquette skills.
- Evaluated invoices for payment and tracked participant data for accurate subsistence allowance calculations.
- Assisted individuals with addressing disabilities and developing career plans.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
Guidance Counselor
Robins Air Force Base
05.2017 - 10.2024
- Managed caseloads efficiently while maintaining accurate records of all counseling sessions and interventions provided.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
- Analyzed student academic records to assess educational and career goals.
- Provided support to service members by connecting them with relevant resources and guiding them through the college application process.
- Addressed barriers to learning by collaborating with colleges and partner institutions of learning to customize educational plans for each student.
- Reviewed military tuition applications for approval and accuracy.
Workers' Compensation Administrator
Sedgwick Claims Management Services
12.2022 - 06.2023
- Examined claims forms and other records to determine insurance coverage.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Researched claims and incident information to deliver solutions and resolve problems.
- Maintained contact with claimants and medical providers to determine treatment status.
- Utilized Workday software to maintain training records and update records.
Army Wounded Warrior Advocate
MANCON LLC
11.2009 - 06.2017
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Conducted comprehensive client interviews, gathering relevant information to build a strong case foundation and determine the modality of support.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights, and express views.
- Demonstrated adaptability in managing diverse caseloads spanning various medical conditions while remaining attentive to each service member's unique circumstance.
Education
Graduate Certificate - Human Resources Management
Park University
Kansas City, MO08-2020
Master of Science - Counseling Psychology
Troy University
Troy, AL09-2004
Bachelor of Science - Organizational Management
Voorhees University
Denmark, SC06-2002
Skills
- HR policies and procedures
- Employee relations
- Records management
- Benefits and compensation management
- Workday Software Platform
- Microsoft Office proficiency (Excel, Word, and PowerPoint
Timeline
Vocational Rehabilitation Counselor
Department of Veterans Affairs
10.2024 - Current
Workers' Compensation Administrator
Sedgwick Claims Management Services
12.2022 - 06.2023
Guidance Counselor
Robins Air Force Base
05.2017 - 10.2024
Army Wounded Warrior Advocate
MANCON LLC
11.2009 - 06.2017
Graduate Certificate - Human Resources Management
Park University
Master of Science - Counseling Psychology
Troy University
Bachelor of Science - Organizational Management
Voorhees University
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