Carla Duenas
Peoria,CA
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Committed to delivering exceptional customer experiences and fostering positive relationships. Aiming for career advancement through skill development and increased responsibilities. Proven ability to tackle challenges and demonstrate leadership in dynamic environments.
Overview
25
25
years of professional experience
Work History
Pharmacy Technician
County Of Los Angeles
Los Angeles
03.2007 - Current
- Dispensed medications accurately following prescriptions and safety protocols.
- Managed inventory, ensuring stock levels met pharmacy needs.
- Maintained cleanliness and organization of pharmacy workspaces for efficiency.
- Collaborated with pharmacists to prepare compound medications as required.
- Monitored expiration dates and rotated stock to minimize waste.
- Educated patients on medication side effects and proper administration methods.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Answered telephones to respond to questions or requests.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
Pharmacy Technician
Rx relief
Carson
04.2005 - 03.2007
- Dispensed medications accurately following prescriptions and safety protocols.
- Assisted customers with medication queries and provided guidance on usage.
- Maintained cleanliness and organization of pharmacy workspaces for efficiency.
- Collaborated with pharmacists to prepare compound medications as required.
- Monitored expiration dates and rotated stock to minimize waste.
- Processed insurance claims and handled billing inquiries from patients.
- Educated patients on medication side effects and proper administration methods.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Refilled medications offered insight into over-the-counter products and verified insurance benefits.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Answered telephones to respond to questions or requests.
- Maintained proper storage and security conditions for drugs.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Teller
Nix's Check Cashing
South Gate
03.2003 - 04.2005
- Processed customer transactions accurately and efficiently.
- Handled cash, checks, and money orders securely.
- Assisted customers with account inquiries and services.
- Reconciled cash drawers at the end of each shift.
- Provided excellent customer service to enhance client satisfaction.
- Trained new team members on operational procedures and systems.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
- Delivered exceptional service to customers in person or over telephone.
- Resolved problems or discrepancies concerning customers' accounts.
- Verified amounts and integrity of every check or funds transfer.
Sales Representative Team Leader
Sears Department Store
Downey
03.2002 - 03.2003
- Led a team of sales representatives to enhance customer service experiences.
- Developed training programs to improve product knowledge among staff members.
- Coordinated inventory management processes to optimize stock levels and availability.
- Implemented sales strategies to drive merchandise promotions and increase foot traffic.
- Collaborated with management to create engaging visual merchandising displays.
- Resolved customer complaints effectively to maintain high satisfaction standards.
- Facilitated regular team meetings to discuss goals, updates, and challenges faced.
- Resolved customer complaints promptly and professionally.
- Reorganized routes and schedules in territory to maximize efficiency.
- Reset store displays for special events and seasonal merchandise changes.
- Replenished and arranged items to maintain appearance.
Auto Registration Receptionist
EZ Auto Registration
Hawaiian Gardens
01.2001 - 02.2002
- Greeted customers and provided information about vehicle registration processes.
- Assisted clients with completing registration forms and documentation requirements.
- Processed vehicle title transfers and registrations using proprietary software systems.
- Managed scheduling of appointments to optimize customer flow and service efficiency.
- Collaborated with team members to resolve customer inquiries and issues effectively.
- Maintained organized records of transactions and customer interactions for auditing purposes.
- Educated clients on state regulations and requirements for vehicle registration compliance.
- Trained new staff on operational procedures and customer service best practices.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Greeted and welcomed patients in a friendly and professional manner.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Scheduled appointments for both new and existing patients, answered phone calls and emails from patients.
Education
Certified Pharmacy Technician (CPhT) - Pharmacology And Toxicology
American Career College
CA04-2004
Fingerprinting
Los Angeles Southwest College
Los Angeles, CA01-2002
High School Diploma -
Sea Charter High School
Los Angeles, CA04-2001
Some College (No Degree) - Prerequisite Classes
East Los Angeles College
Los Angeles, CASkills
- Unit dose calculations
- Board of Pharmacy License # TCH 57632
- Trade and generic
- Pharmacology
- Filling a prescription
- IV compounding
- Inventory control
- Customer service
- Patient education
- Fingerprint Training
- Attention to detail
- Answering customer questions
- Telephone techniques
- Bilingual English and Spanish languages
- Decision making
- Effective communication
- Team collaboration
- Calm and professional under pressure
- 40 to 60 wpm typing speed
Languages
English
Professional
Spanish
Professional
Affiliations
- Sightseeing brings me joy .
- I have a passion for Gardening.
- Hiking and camping evoke feelings of peace and connection.
- Exercise regularly to improve my Physical and Mental health.
- Enjoy friends and family gatherings.
References
References available upon request.
Timeline
Pharmacy Technician
County Of Los Angeles
03.2007 - Current
Pharmacy Technician
Rx relief
04.2005 - 03.2007
Teller
Nix's Check Cashing
03.2003 - 04.2005
Sales Representative Team Leader
Sears Department Store
03.2002 - 03.2003
Auto Registration Receptionist
EZ Auto Registration
01.2001 - 02.2002
Certified Pharmacy Technician (CPhT) - Pharmacology And Toxicology
American Career College
Fingerprinting
Los Angeles Southwest College
High School Diploma -
Sea Charter High School
Some College (No Degree) - Prerequisite Classes
East Los Angeles College
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