Carla Edmonds
Dallas
Summary
Dynamic customer service representative with over 7 years of experience in delivering exceptional service and effective problem-solving solutions. Proven ability to enhance customer satisfaction through attentive communication and a proactive approach to addressing concerns. Committed to leveraging expertise in fast-paced environments to foster positive relationships and drive team success. Passionate about creating memorable customer experiences that contribute to overall business growth.
Overview
8
8
years of professional experience
Work History
Patient Account Representative (remote)
Credit Management Company
04.2025 - Current
- Handled inbound/outbound calls
- Collected large payments, and/or insurance information
- Advised patients of hospital balances
- Set payment plans
- Requested statements/notices
Temporary Customer Service Rep (remote)
eHealth Careers
10.2024 - 02.2025
- Handled inbound/outbound calls
- Responded to Medicare/Medicaid members thru email or calls
- Educated members on different plans and benefits available in their area
Customer Service Advocate (remote)
United Health Group
08.2022 - 11.2024
- Handled inbound/outbound calls
- Educated members ages 65+ on Medicare plans
- Effectively communicated with members through phone, chat, or email
- Assisted members with insurance knowledge, and pharmacy claims.
Pharmacy Service Rep/CSR (remote)
Continuum Global
10.2021 - 02.2023
- Handled inbound/outbound calls with an AHT
- Processed orders and claims
- Verified benefits
- Maintained customers’ accounts, and managed data.
Data Entry Analyst/CSR (remote)
Coast Professional LLC
03.2020 - 08.2021
- Handled inbound/outbound calls
- Updated customer info in databases
- Identified and corrected data errors
- Maintained customers’ accounts, and managed data
Customer Service Rep/Customer Service Manager
Wal-Mart Inc
04.2017 - 01.2020
- Acknowledged customers
- Identified customers’ needs
- Assisted customers with purchasing decisions (returns and exchanges)
- Handled money, operated registers and computers in a fast and friendly manner
Education
Some college - Psychology
Grambling State University
Grambling, LA01.2018
State of Louisiana Diploma -
Carroll High School
Monroe, LA05-2015
Skills
- Analytical problem solving
- Data interpretation
- Active listening
- Effective written communication
- Emotional awareness
- Clear oral presentation skills
- Medical Billing Understanding
- Proficient in Microsoft Applications
- Scheduling
- Call center operations
- Polished phone etiquette
- Client training
Languages
English
Full Professional
Timeline
Patient Account Representative (remote)
Credit Management Company
04.2025 - Current
Temporary Customer Service Rep (remote)
eHealth Careers
10.2024 - 02.2025
Customer Service Advocate (remote)
United Health Group
08.2022 - 11.2024
Pharmacy Service Rep/CSR (remote)
Continuum Global
10.2021 - 02.2023
Data Entry Analyst/CSR (remote)
Coast Professional LLC
03.2020 - 08.2021
Customer Service Rep/Customer Service Manager
Wal-Mart Inc
04.2017 - 01.2020
Some college - Psychology
Grambling State University
State of Louisiana Diploma -
Carroll High School