Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Awardsandacknowledgements
Career Experience
References
Timeline
Generic

Carla Erby

Milwaukee,WI

Summary

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Teacher

The Learning Experience
Milwaukee, WI
01.2024 - Current
  • Prepared comprehensive lesson plans on a daily basis.
  • Managed educational activities for children.
  • Engaged parents in discussions about their child's progress.
  • Ensured compliance with state standards by incorporating them into lesson plans.
  • Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
  • Collaborated with other school staff to ensure that all students have access to a safe and supportive learning environment.

Assistant Teacher

Children of America
Menomonee Falls, WI
06.2023 - 01.2024
  • Getting the classroom ready for lessons, listening to children read, reading to them or telling them stories
  • Helping children who need extra support to complete tasks
  • Helping teachers to plan learning activities and complete records
  • Encouraged positive behavior with rewards and incentives.
  • Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
  • Arranged age-appropriate activities to help children develop interests and talents.

Sub-Assembly Lead

Bradley Corporation
Menomonee Falls, WI
09.2021 - 06.2023
  • Constructed mechanical units and performed detailed assessments.
  • Implemented uniform processes for both sub-assemblies and final assemblies.
  • Evaluated employee performance on a regular basis in order to recognize achievements or provide additional training when needed.
  • Created templates for repetitive tasks to expedite fabrication processes.
  • Ensured that all products meet quality standards prior to shipment.
  • Analyzed product failure reports from customers in order determine which processes need improvement.
  • Collaborated with engineering staff regarding modifications or improvements related to existing products designs.

Teller Service Manager

Checks Cashed
Milwaukee, WI
03.2020 - 05.2021
  • Analyzed actual financial results to budget, preparing variance reporting to functional groups.
  • Developed and maintained effective customer service policies.
  • Supervised teller team by enforcing policies and procedures related to teller operations, security and compliance.
  • Resolved customer complaints in an efficient manner while maintaining positive relationships with customers.
  • Managed relationships with tax authorities, bankers and auditors.
  • Drove daily operations through cash drawer balancing, counterfeit currency identification and vault cash management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Processed customer deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Collected payments and provided accurate change.
  • Counted and balanced cashier drawers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Worked closely with front-end staff to assist customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints promptly and professionally.
  • Helped with purchases and signed customers up for rewards program.
  • Utilized problem solving skills to resolve customer issues quickly and effectively.
  • Analyzed and reconciled discrepancies in cash balances.
  • Adhered to security protocols while handling large sums of money.

Stylist

Windsor Fashions
Wauwatosa, WI
04.2017 - 03.2019
  • Supported guests in exploring and implementing their unique fashion sense.
  • Executed various styles, including chic, modern and urban.
  • Assisted guests in embracing their personal style and enhancing comfort with attire.
  • Trained junior staff members in styling techniques and customer service standards.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Demonstrated knowledge of fabrics, colors, textures, cuts, silhouettes.
  • Kept work area clean and neat to stay productive.
  • Created custom looks for clients based on their individual style, body type, and personality.
  • Greeted each client and asked questions to determine fashion needs.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained work area and kept cash drawer organized.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Addressed customer questions and concerns regarding products and services.

Assembler

Bradley Corporation
Milwaukee, WI
06.2015 - 08.2017
  • Ensure mechanical units are built and finalized according to standards.
  • Managed product completion tasks including processing, packaging, labeling and moving.
  • Planned and laid out work to meet production and schedule requirements.
  • Read and interpreted schematic drawings, diagrams, blueprints, specifications, work orders, and reports.

Assistant Manager

Rue 21
Milwaukee, WI
01.2017 - 04.2017
  • Maintained a high standard of integrity in all tasks.
  • Ensured customer-centric focus in all decision-making processes.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed household errands and other essential duties.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High school Diploma -

Harold S. Vincent High School
Milwaukee, WI
05.2015

Skills

  • Quickly Adjusts to Circumstances
  • Strategic Decision Making
  • Effectively Managing Stressful Situations
  • Financial Transactions Oversight
  • Lesson development
  • Inventory management
  • Emotional support
  • Regulatory compliance
  • Assessment strategies
  • Safety awareness
  • Quality control
  • Computer proficiency
  • Retail marketing
  • Retail store support
  • Check processing
  • Drawer management
  • POS system operation
  • Stress management
  • Payment processing
  • Guest services
  • Time management
  • Telephone management
  • Positive and professional
  • Merchandise restocking
  • Reliability and punctuality
  • Customer service
  • Cash register operation
  • Cash management
  • Cash handling
  • Product knowledge
  • Patience and composure

Certification

Infant, child and adult CPR & First aid

Volunteer Experience

  • New Restoration Christian Church, Media Director, 01/01/09 - 12/31/19, Develop and implement targeted content for various media platforms, Research, write, proofread and edit all media content, Implement and manage media campaigns, Deliver public relations and communications plans
  • Harold S. Vincent High School, Teacher’s Assistant, 01/01/12 - 12/31/15, Link Crew Member, 01/01/13 - 12/31/15, Special Education Teacher’s Assistant, 01/01/14 - 12/31/15, Automotive Mechanic, 01/01/11 - 12/31/14

References

  • Jordan Harris, 414-522-3076, jordyharris2016@gmail.com
  • Amber Leighton, 262-875-8989
  • Elizabeth Krahn, 414-544-8274
  • James Brimmer, 414-339-0011, jamesbrimmer12@yahoo.com
  • Major Artis, 414-737-0391
  • Javin Smith, 414-913-8832
  • DShae Powell, 414-552-6230
  • Donald Wilson, 347-608-0120
  • Elijah Kingsawan, 414-630-8501

Awardsandacknowledgements

Award, Organization, team player, leader, achiever

Career Experience

  • Bradley Corporation, Assembler, 01/01/16 - 12/31/17, Assemble mechanical units, sub-assemblies and final assemblies, Process, package, label, and move finished products, Sub-Assembly Lead, 01/01/21 - 12/31/23
  • Rue 21, Assistant Manager, 01/01/17 - 12/31/18, Detail-oriented and ambitious with a high sense of integrity, Set levels according to performance using company and personal goals
  • Windsor Fashions, Stylist, 01/01/18 - 12/31/19, Assist guests in understanding and embracing their own style, Help guests feel more comfortable with their appearance
  • Children of America, Assistant Teacher, 01/01/23 - 12/31/24, Prepare classroom for lessons, Assist children with reading and tasks, Help teachers plan learning activities
  • The Learning Experience, Lead Teacher, 01/01/24 - Present, Create daily lesson plans, Oversee learning activities for children, Interact with parents regarding child progress

References

References available upon request.

Timeline

Lead Teacher

The Learning Experience
01.2024 - Current

Assistant Teacher

Children of America
06.2023 - 01.2024

Sub-Assembly Lead

Bradley Corporation
09.2021 - 06.2023

Teller Service Manager

Checks Cashed
03.2020 - 05.2021

Stylist

Windsor Fashions
04.2017 - 03.2019

Assistant Manager

Rue 21
01.2017 - 04.2017

Assembler

Bradley Corporation
06.2015 - 08.2017

High school Diploma -

Harold S. Vincent High School

Similar Profiles

CREATE PROFILE
Carla Erby