Carla Espinosa
Brooklyn,NY
Summary
Dynamic and self-motivated professional with extensive experience, excelling in patient communication and EMR systems proficiency. Recognized for optimizing appointment scheduling and ensuring HIPAA compliance, while delivering exceptional administrative support. Bilingual and capable of multitasking, I thrive in fast-paced environments, consistently enhancing patient satisfaction and operational efficiency.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist/ EKG Technician
Modern Medical PLLC
Brooklyn, NY
06.2024 - Current
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Processed patient payments and scanned identification and insurance cards.
- Entered insurance, demographics and health history into patient database.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Instructed patients on proper positioning for EKG testing and ensured their comfort during the procedure.
- Performed equipment diagnostics, troubleshooting and evaluations.
- Provided technical support to physicians in monitoring patient's cardiac rhythms and vital signs.
- Ensured that all safety protocols were followed at all times while performing EKG tests on patients.
- Recorded observations and baseline measurements to maintain accurate medical records.
- Communicated effectively with patients to explain the purpose of the test and answer any questions they may have had about it.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
- Maintained accurate documentation of all clinical encounters according to established standards of practice including charting in EMR systems.
- Obtained prior authorizations for MRI and CT procedures based on the patient's medical insurance requirements through Carelon, Availity, Evicore, RadMD, EZNet/Health Care Partners, United Healthcare, etc., the ability to schedule peer-to-peer if necessary, and the ability to compile supporting medical reports for successful procedure approvals.
- Generated prior authorizations for patient medication and surgical supply needs through Cover My Meds and Parachute Health, with the ability to provide supporting medical charts to ensure effective approval and delivery of medication and supply needs to the patient.
Receptionist/Technician
Sunset Park Eye Doctors Paskowski & Weitz Optometry
Brooklyn, New York
07.2020 - 05.2024
- Efficiently managed incoming calls through a multi-line telephone system.
- Implemented quality control measures for all glasses repair work
- Safely operated and effectively utilized an array of hand tools, such as screwdrivers, pliers, and cutters.
- Instructed patients on how to insert, remove, clean and care for contact lenses.
- Troubleshot technical problems related to various types of eye equipment.
- Administered diagnostic tests such as visual field testing, color blindness testing and ocular motility assessment.
- Organized appointments for patients requiring further examination from an optometrist or ophthalmologist.
- Dispensed glasses following physician's prescriptions with accuracy and precision.
- Managed optical retail business operations including cash register transactions, sales tracking and merchandising displays.
- Inspected spectacle frames for damage before dispensing them to customers.
- Provided customer service to clients in selecting appropriate eyeglasses or contact lenses that best fit their lifestyle needs.
- Reviewed insurance claims forms for accuracy prior to submission.
- Repaired broken frames using special tools such as pliers, screwdrivers.
- Maintained patient records by keeping accurate notes on medical history, medications taken, diagnosis and treatment plans prescribed by optometrist or ophthalmologist.
- Assisted in the training of new staff members regarding office protocols and policies.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed billing, insurance claims, and payment processing.
Home Health Aid
Premier Home Health Aid Inc.
Brooklyn, New York
01.2015 - 07.2020
- Adhered to patients' healthcare protocols
- Provided personal care assistance to support clients in maintaining independent living
- Assisted in the completion of daily living activities for clients
- Ensured timely attendance of patients to their scheduled appointments.
- Ensured a sanitary environment for daily operations
- Monitored, documented, and communicated any deviations from the norm
- Continually participated in in-service classes and additional training.
- Ensured compliance with treatment regimens
- Provide exceptional in-home support to patients with wide ranges of disabilities, illnesses or other challenges.
Home Health Aid
Progressive Home Health Services
Ny, NY
01.2012 - 01.2015
- Served as a proactive support in performing client's daily living activities
- Complied with and implemented patient's personalized care instructions
- Accompanied patients to scheduled appointments
- Assisted clients with personal care to promote independence in their daily activities.
- Managed various client transportation logistics and appointment coordination
- Ensured the tidiness and orderliness of residential areas.
- Verified that treatment plans were being consistently followed by patients.
- Diligently observed, recorded, and reported irregularities to enhance accuracy of evaluations.
Teacher’s Assistant 1st Grade
P.S/ I.S 192
Brooklyn, NY
01.2009 - 01.2010
- Worked closely with educators to enhance curriculum delivery
- Provided individualized tutoring sessions to students
- Evaluated and categorized students’ assignments
- Supported students' engagement in daily school routines such as center time, band, chorus, and gym activities
- Supported the coordination of school functions like bake sales and dances
- Successfully facilitated peaceful resolutions and promoted positive communication
- Streamlined communication between international teams by providing accurate and timely translations.
- Maintained a clean and orderly student work area.
Education
Certificate in HHA/PCA -
Progressive Home Health Services
NY, NY11-2013
H.S Diploma -
New Utrecht High School
Bklyn, NY06-2010
Skills
- Capable
- Reliable
- Self-motivated
- Goal-directed
- Team player
- Responsible
- Interpersonal communication
- Bilingual
- Fluent in Spanish
- Ability to multitask
- Patient communication
- Assistance in Daily Living
- Certified Home Health Aide
- Office Management
- Administrative Support
- Multi-line telephone skills
- Multitasking and prioritization
- Verbal and written communication
- EMR systems proficiency
- Meticulous and organized
- Electronic health record-keeping and bookkeeping
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Medical billing
- Data entry
- Insurance preauthorization
- EKG testing
Languages
Spanish
Native/ Bilingual
Timeline
Front Desk Receptionist/ EKG Technician
Modern Medical PLLC
06.2024 - Current
Receptionist/Technician
Sunset Park Eye Doctors Paskowski & Weitz Optometry
07.2020 - 05.2024
Home Health Aid
Premier Home Health Aid Inc.
01.2015 - 07.2020
Home Health Aid
Progressive Home Health Services
01.2012 - 01.2015
Teacher’s Assistant 1st Grade
P.S/ I.S 192
01.2009 - 01.2010
Certificate in HHA/PCA -
Progressive Home Health Services
H.S Diploma -
New Utrecht High School
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