Carla Espinoza
Richmond,Tx
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled in developing and maintaining documentation systems, managing calendars, and preparing reports. Proficient in project management principles, business processes, and customer service best practices. Demonstrated ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. With a diverse background in education and banking, I bring a unique blend of skills and experience.
Overview
10
10
years of professional experience
Work History
Instructor
Sylvan Learning Centre
09.2024 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Reviewed class and student records to identify improvement opportunities.
- Oversaw curriculum development and implementation in alignment with best practices.
Outdoor Learning Coordinator & Educator
Alief ISD
08.2023 - 09.2024
- Generated reports, and produced tracking documents for materials and curriculum.
- Organized about 3 meetings a month with Environmentalist and conservationist to get donations and collaborate on educational programs.
- Managed 8 project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Gathered and organized materials to support operations.
- Learned and implemented compost and gardening in school
Elementary Bilingual Teacher and ESL Teacher
Red Rock Elementary
08.2019 - 05.2023
- Assessed collected and tracked student performance and data monthly to identify areas for improvement
- Developed action plans based on data to enhance each students academic growth by 75%
- Collaborated with colleagues to develop data-driven approaches to enhance CLI scores by 89%
- Assessed 25 students per year performance regularly, modifying instructional methods as needed to facilitate comprehension.
- Created positive and inclusive work and learning environment for students and coworkers.
- Mentored 4 new teachers in bilingual education best practices, contributing to their professional growth and development.
Assistant Manager
First Convenience bank
01.2017 - 01.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Analyzed financial reports to identify trends and implement strategies for operational efficiency
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired 20 employees and implemented mentoring program to promote positive feedback and engagement.
- Did weekly business developments to market our products and establish relationships and increase customer retention by scheduling monthly visits.
- Leveraged data and analytics to make informed decisions and drive business improvements to reach our branch sales goal by 100% each month.
- Ordered money and supplies for entire branch and balanced cash drawers and ensured security of financial assets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bank Teller
First Convenience bank
01.2015 - 01.2017
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Managed customer accounts resolved issues, and provided exceptional service to enhance customer satisfaction
- Audited fellow teller currency to contribute to dual-control procedures.
- Sold and cross-sold bank products to new and existing customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Bachelor of Science -
Sam Houston State University
Huntsville, TX01.2019
Skills
- Excellent communication and presentation skills
Interpersonal skills
- Detail oriented with strong organization skills Bilingual Analytical and problem solving skills Proficient in Microsoft office suite (Word, Excel, SQL, PowerPoint)
Numerical Proficiency Leadership and management skills, Adaptability Multitasking Cultural Sensitivity Literacy development Technology Integration Interpersonal Skills
Work experience in child development Ability to maintain composure and exercise sound judgement while interacting with participants who are involved in highly stressful situations Strong group facilitation skills and the ability to present to large and small groups;
Timeline
Instructor
Sylvan Learning Centre
09.2024 - Current
Outdoor Learning Coordinator & Educator
Alief ISD
08.2023 - 09.2024
Elementary Bilingual Teacher and ESL Teacher
Red Rock Elementary
08.2019 - 05.2023
Assistant Manager
First Convenience bank
01.2017 - 01.2019
Bank Teller
First Convenience bank
01.2015 - 01.2017
Bachelor of Science -
Sam Houston State University
Similar Profiles
Anthony MinutilloAnthony Minutillo
Tutor at Sylvan Learning CentreTutor at Sylvan Learning Centre
Robert RandleRobert Randle
Math Tutor at Sylvan Learning CentreMath Tutor at Sylvan Learning Centre
Laura GonzalezLaura Gonzalez
Virtual Tutor at Sylvan Learning CentreVirtual Tutor at Sylvan Learning Centre