Carla Estep
Boone,NC
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
19
19
years of professional experience
Work History
Hurman Resources Manager
AppState University
01.2024 - Current
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Liaised between multiple business divisions to improve communications.
- Structured compensation and benefits according to market conditions and budget demands.
Housekeeper
AppState University
06.2022 - 12.2023
- Enhanced cleanliness standards by consistently adhering to established protocols and using appropriate cleaning solutions.
- Improved infection control measures by meticulously disinfecting high-touch areas in restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Supported sustainability initiatives with the responsible use of resources such as water, energy, and cleaning products.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Fostered a collaborative atmosphere within the housekeeping team by providing support during peak periods or absences when needed.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Streamlined inventory management processes by accurately tracking usage patterns of cleaning supplies and submitting timely orders for replenishment.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned elevators, glass, and planters in public areas.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Medical Office Administrative Assistant
Caldwell UNC Healthcare
10.2015 - 05.2021
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Streamlined administrative processes for increased efficiency in the workplace through regular reviews and updates.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Developed strong relationships with vendors to ensure timely delivery of medical supplies and equipment.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Used Epic to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with medical coding and billing tasks.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
Medical Office Administrative Assistant
Blowing Rock Medical Clinic
11.2004 - 09.2015
- Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
- Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
- Streamlined administrative processes for increased efficiency in the workplace through regular reviews and updates.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
- Developed strong relationships with vendors to ensure timely delivery of medical supplies and equipment.
- Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
- Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
- Contributed to positive patient experiences by consistently providing friendly interactions and helpful assistance during their visits.
- Supported clinic operations by ordering necessary supplies, managing inventory levels, and coordinating maintenance requests when needed.
- Coordinated referral processes for specialist consultations or diagnostic tests requested by physicians.
- Enabled effective communication between healthcare providers through accurate transcription of physician notes into electronic health record systems.
- Ensured compliance with OSHA regulations by implementing safety protocols throughout the facility''s daily operations.
- Aided in the creation of marketing materials to promote awareness of available services within the community outreach initiatives led by the medical office administration team.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in medical office administration.
- Assisted with the implementation of new patient registration procedures, streamlining the intake process for both patients and staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Supported office staff and operational requirements with administrative tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Relayed care and medication advice to patients to relieve physicians during peak hours.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Assisted with medical coding and billing tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Processed medical insurance claims and payments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
Education
Associate Degree - Medical Office Assistance
Caldwell Community College And Technical Institute
Hudson, NC03.1997
High School Diploma -
Anderley Academy
Boone, NC05.1989
Skills
- Recordkeeping
- Staff Management
- Policy Enforcement
- Training Needs Analysis
- Employee Recognition Programs
- Performance Management Systems
- Payroll Processing
- Company Leadership
- Human Resource Management Software HRMS
- Employee Engagement Strategies
- Leadership Training and Development
- Human Resources Department Processes
- Health and Safety Programs
- Confidential Document Control
- Budget Administration
- Payroll Management
- Performance Management
- Employee Engagement
- Conflict Resolution
- Human Resources Operations
- Records Management
- Microsoft Office and Docusign
- Workforce Planning
- Recruitment and Selection
- Risk Management
- Recruitment
- Employee Onboarding
- Employee Relations
- Benefits Administration
- Recruitment and Hiring
- Workforce Improvements
- Microsoft Office Proficiency
- Training Development
- Training Programs
- Internal Communications
- Compensation and Benefits
- Leadership Development
Timeline
Hurman Resources Manager
AppState University
01.2024 - Current
Housekeeper
AppState University
06.2022 - 12.2023
Medical Office Administrative Assistant
Caldwell UNC Healthcare
10.2015 - 05.2021
Medical Office Administrative Assistant
Blowing Rock Medical Clinic
11.2004 - 09.2015
Associate Degree - Medical Office Assistance
Caldwell Community College And Technical Institute
High School Diploma -
Anderley Academy
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