Carla Estep
Boone,NC
Summary
Proven HR Office Manager at Appalachian State University with expertise in HR software and labor law compliance, resulting in a 30% improvement in workflow efficiency. Demonstrated excellence in employee relations and time management, ensuring streamlined office operations and strict budget adherence. Proficient in payroll management and vendor relationship maintenance, consistently delivering operational excellence and cost savings. Aiming to leverage skills to further enhance organizational effectiveness and employee satisfaction.
Overview
21
21
years of professional experience
Work History
Human Resources Office Manager
Appalachian State University
Boone, NC
01.2024 - Current
- Planned and controlled budgets for contracts, equipment and supplies.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Maintained relationships with external vendors providing services such as background checks or payroll processing.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Processed financial documents, contracts, expense reports and invoices.
- Organized and maintained documents, files and records.
- Coordinated with IT department to resolve technical issues and maintain office software updates.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Created an internal communication strategy that included newsletters, emails, surveys.
- Created memos, letters and other documents, fostering internal and external communication.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Checked figures and postings for correct entry and proper codes.
Housekeeper
Appalachian State University - University Housing
Boone, NC
06.2022 - 12.2025
- Requested maintenance orders to fix non-working equipment and address room damage.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Ensured that all health standards were met during cleaning operations.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Communicated with maintenance team on damages to repair.
Medical Office Administrative Assistant
Caldwell UNC Healthcare
Blowing Rock, NC
10.2015 - 05.2021
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Greeted patients and visitors in a friendly, professional manner.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Prepared reports on various topics related to billing information or patient visits.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Communicated with patients with compassion while keeping medical information private.
- Performed data entry tasks into computer system accurately and efficiently.
- Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Resolved any customer complaints promptly and effectively.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Medical Office Administrative Assistant
Blowing Rock Medical Clinic
Blowing Rock, NC
11.2004 - 09.2015
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Greeted patients and visitors in a friendly, professional manner.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Prepared reports on various topics related to billing information or patient visits.
- Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
- Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Checked in new patients prior to their visit by entering demographic information into the electronic health record system.
- Managed daily schedules of multiple doctors ensuring that all appointments were met in a timely fashion.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
Education
Associate Degree in Medical Office Administration - Medical Technology
Caldwell Community College And Technical Institute
Hudson, NC03-1997
Skills
- HR software proficiency
- Labor law compliance
- Employee relations
- Telephone reception
- Mail handling
- Billing oversight
- Scheduling
- Bookkeeping
- Database entry
- Payroll management
- Scanning and copying
- File maintenance
- Mail routing
- Managing office supply inventory
- Billing and coding
- Time management
- Processing expenses
- Payroll and accounts payable and receivable
Affiliations
- I am a Professional Lady Wrestler and I hold the Ladies Heavyweight Title. My wrestling name is Mrs Carla, and when I'm not on the road defending my title, I love to read my Bible, play with my two Alaskian Malamutes, and spend time with my family.
Timeline
Human Resources Office Manager
Appalachian State University
01.2024 - Current
Housekeeper
Appalachian State University - University Housing
06.2022 - 12.2025
Medical Office Administrative Assistant
Caldwell UNC Healthcare
10.2015 - 05.2021
Medical Office Administrative Assistant
Blowing Rock Medical Clinic
11.2004 - 09.2015
Associate Degree in Medical Office Administration - Medical Technology
Caldwell Community College And Technical Institute
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