Carla Ferguson
Victorville,CA
Summary
Friendly Sales Advisor knowledgeable about products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise.
Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sales Advisor
Club Demonstration Services At Costco
02.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Cook and prepare samples for members
- Clean and sanitize workplace
Merchandiser
American Greetings
09.2005 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Monitored and replenished display inventory and restructured according to available stock.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Food Server
Black Angus
05.1988 - 09.2004
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled cash and credit card transactions
Education
High School Diploma -
Lowell High School
Whittier, CASkills
- Onsite Product Demonstrations
- Product Promotion
- Customer Relations
- Update Signage
- Display Resetting
- Planogram Design
- Cleaning and Maintenance
- Cool Under Pressure
- Cash Handling
- Food Preparation and Safety
- Ability to Lift 30 Pounds
- Health Code Compliance
- Safe Handling Standards
Certification
San Bernardino Food Handler's Certificate
Timeline
Sales Advisor
Club Demonstration Services At Costco
02.2022 - Current
Merchandiser
American Greetings
09.2005 - Current
Food Server
Black Angus
05.1988 - 09.2004
High School Diploma -
Lowell High School
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