Carla Fewell
Corpus Christi,Texas
Summary
Patient-focused Administrative Nursing Director with expertise in leading interdisciplinary teams within fast-paced clinical environments. Well-versed in planning and directing daily functions and improving delivery of patient care. Excellent communicator to align nursing services with patient needs. Talented in organizational planning, interacting, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrative Director of Nursing/Regional Director of Interventional Cardiology/Radiology
CHRISTUS SPOHN MEDICAL CENTER
06.2021 - Current
- Provides clinical, administrative, and operational executive leadership.
- Assumed Administrator on Call responsibilities.
- Assisted in implementation of Nurse Residency Program.
- Developed robust quality, safety and patient experience practices and standard work.
- Decreased harm scores by 35%.
- Increased patient satisfaction scores by 25% in first year.
- Developed financial tracking tools for Nursing Leaders to monitor productivity in addition to Stratajazz training.
- Led, directed, managed and mentored 102 staff members.
- EPIC superuser for rollout and implementation and conversion from meditech to EPIC.
- Coordinated cross-functional team process improvement projects, ensuring timely completion and successful outcomes between PACU/IR/IMC Tele unit.
- Collaborated with cross-functional teams to develop new services, meeting customer demands while driving revenue growth. (IR & Neuro).
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth. Rise leadership program.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Assisted in creating unit based councils for all nursing units.
- Created A.S.K. committee (Associates Seeking Knowledge).
Director of Cardiology Services
HEART HOSPITAL ST. DAVID’S (HCA)
06.2020 - 06.2021
- Responsible for management of all Cardiology depts
- (4 Cath Labs/EP/IR/Hybrid/Echo/Cardiac Rehab) Cardiac/Nuclear stress imaging centers, Heart recovery unit
- Sets objectives, strategic planning, establishes service standards, budgeting and overall financial performance collaboratively with COO
- Ensures Cardiology operations are regulatory compliant with all Joint Commission standards
- Knowledgeable of revenue integrity functions as it relates to Cardiology
- Vets new supplies through Division materials management committee via business case proposal review
- Increased outpatient satisfaction scores by 10%
- Created Unit based council and shared governance to align with future obtainment of magnet status
- Developed a collaborative relationship between patient intake, Cath Lab, and heart recovery to improve patient throughput and satisfaction
- Stabilized staffing, reduced contract labor to zero.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Administrative Director, Cardiovascular & Radiology Services
DEL SOL MEDICAL CENTER (HCA)
06.2018 - 06.2020
- Daily operations and budgetary responsibility for Cath lab/Bi-plane/Hybrid rooms, EP, Interventional Radiology, MRI/CT, Echo vascular, Heart recovery, Cardiac nuclear stress imaging centers East and West, Liver and PVD Clinic, NCDR/STS reporting
- Responsible for developing and implementing a cardiovascular service line plan, driving profitable cardiovascular service line growth, and improving operations in terms of quality and processes
- Collaborates with physicians to develop and foster positive working relationships
- Represents the hospital by membership in BorderRAC Committee
- Assists with assessment of patient and staff educational needs relating to cardiovascular services
- Participation in annual budgeting
- (CLIR project initiative for supplies)
- Negotiated vendor contracts, securing favorable terms and cost savings for the organization.
- Evaluated employee performance regularly, providing constructive feedback aimed at improving individual skills as well as overall team effectiveness.
- Kept operations in compliance with Joint commission regulations by developing and directing effective internal EOC rounding.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Executive Director, Cardiovascular Service Line
CULLMAN REGIONAL MEDICAL CENTER
01.2009 - 06.2018
- Service Line responsibility for all strategic planning and clinical programming for cardiology, daily operations, budget management, staffing, and program development
- Responsible for the Cath lab, Cardiology Clinic, Non-Invasive Echo, Cardiac Rehab, Accreditations (Chest Pain, Cardiac Cath Lab, Heart Failure), and staff education and ongoing maintenance
- Achievements: Chest Pain Accreditation with the Society of Cardiovascular Care, July 2017
- Cardiac Cath Lab Accreditation with the American College of Cardiology (merged with SCC) – second hospital in the Nation to achieve this, June 2017
- Heart Failure Accreditation with the American College of Cardiology, Nov 2017
- Mission Value Award for Leadership Excellence, Oct 2017
- US News & World Report Best Hospital 2016-2017 – High Performing Hospital for Heart Failure
- Growth of Community Outreach heart health screenings from 900 in 2015 to over 3000 in 2017
- Improved Cath Lab productivity by 26% by restructuring staff and effective flexing.
Cardiology Clinic Manager
CULLMAN REGIONAL MEDICAL CENTER
01.2009 - 01.2014
- Managed and improved throughput for a multi-physician practice by implementing block scheduling and allowing for separate procedure day
- Managed clinic operations and staffing
- Transitioned clinic from paper charting to Cerner EMR
- Assisted cardiologist as interventional scrub tech in Cath lab
- Achievements: Joint Commission’s Top Performer on Key Quality Measures 2014 for Heart Attack, Heart Failure and Stroke
- Achieved Triple Gold Award from American Heart Association (AHA) for Coronary Artery Disease, Stroke and Heart Failure (2009 – 2012)
- Managed day to day Clinic Operations for front office, nursing staff and 3 physicians
- Implemented clinic policy and procedures including goal setting for performance and daily collections
- Increased Point of Service Collections by an average of 50% over a 13 month period due to Point of Service Collection Policy and Education.
Director, Emergency Services
WOODLAND MEDICAL CENTER
01.2005 - 01.2009
- Provided leadership and management for the Emergency Department
- Improved “Door to Physician” time from 45+ minutes to below 30 minutes
- Responsible for departmental budget, plans and implements overall policies procedures and services of the Emergency Department.
Education
Master of Health Care Administration -
Capella University
Bachelor of Science in Nursing -
Chamberlin College of Nursing
Skills
- Strategic Planning
- Organizational Leadership
- Budget and Cost Reductions
- Supply Chain Management
- Physician Relationships
- Team Building
- Service Line/Program Development
- Event Coordination
- Revenue Cycle
- Workflow Redesign
- Business Plan Development
Certification
- ACLS
- TNCC
- Registered Nurse, 2002, Present
- Compact nursing license
Affiliations
- Alabama State Nurses Association (ASNA)
- American College of Cardiology (ACC)
- Texas Nurses Association
- National Society of Leadership and Success
Communityactivity
- Cullman Area Chamber of Commerce
- Sigma Theta Tau Honor Society of Nursing
- Coastal Bend Regional Advisory Council (CBRAC) member
- American Heart Association heart walk committee member
Timeline
Administrative Director of Nursing/Regional Director of Interventional Cardiology/Radiology
CHRISTUS SPOHN MEDICAL CENTER
06.2021 - Current
Director of Cardiology Services
HEART HOSPITAL ST. DAVID’S (HCA)
06.2020 - 06.2021
Administrative Director, Cardiovascular & Radiology Services
DEL SOL MEDICAL CENTER (HCA)
06.2018 - 06.2020
Executive Director, Cardiovascular Service Line
CULLMAN REGIONAL MEDICAL CENTER
01.2009 - 06.2018
Cardiology Clinic Manager
CULLMAN REGIONAL MEDICAL CENTER
01.2009 - 01.2014
Director, Emergency Services
WOODLAND MEDICAL CENTER
01.2005 - 01.2009
Master of Health Care Administration -
Capella University
Bachelor of Science in Nursing -
Chamberlin College of Nursing
- ACLS
- TNCC
- Registered Nurse, 2002, Present
- Compact nursing license
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