Carla Fonville
Muskogee,OK
Summary
Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 7 years of retail experience to dynamic new position. Hardworking and punctual works in fast-paced, physically-demanding jobs while standing and moving for long hours. Diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
Work History
Online Grocery Shopper
Walmart
Muskogee, OK
08.2021 - Current
- Stocked shelves with new merchandise in an organized manner.
- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
- Assisted customers in loading groceries into vehicles or delivering them to their homes.
- Maintained cleanliness of the grocery store aisles and displays.
- Ensured all safety protocols were followed while stocking shelves and operating equipment.
- Monitored inventory levels and restocked out-of-stock items as necessary.
- Followed company policies related to food safety, sanitation, security, and loss prevention.
- Adhered to all health regulations regarding food handling practices.
- Processed returns promptly according to company policy.
- Promptly reported any discrepancies with pricing or product information to supervisors.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Followed application instructions closely and reviewed deliveries to minimize errors.
- Completed pickup and shopping orders for customers within local area.
- Suggested comparable products to replace out-of-stock items.
- Assisted teammates with daily tasks during peak periods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Listened to customer needs to identify and recommend best products and services.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Secured and stored items until customer pickup.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Greeted customers and answered product or service questions.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Read orders to verify attributes and quantities of merchandise.
RSA1
Monarch Inc.
Muskogee, OK
10.2019 - 07.2021
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Encouraged family involvement by educating them about addiction and recovery processes.
- Supervised medication administration according to physician orders.
- Provided support to individuals struggling with substance abuse issues.
- Monitored client progress, documented changes, and communicated updates to supervisors.
- Provided crisis intervention when necessary by responding quickly and appropriately to any situation that may arise.
- Transported clients to appointments and meetings when needed.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Reminded patients to take prescribed medications or nutritional supplements.
Delivery Driver
Mazzio's Pizza
Muskogee, OK
08.2018 - 03.2019
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Checked tires for proper inflation before leaving on each route.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Presented order bills and collected payments for deliveries.
Janitorial Assistant and Laundry Worker
Superior Linen and Laundry Service
Muskogee, OK
06.2014 - 06.2018
- Swept and mopped floors in high-traffic areas.
- Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
- Stocked restrooms with necessary supplies.
- Vacuumed carpets and upholstered furniture.
- Emptied trash receptacles and recycling bins.
- Maintained inventory of janitorial supplies.
- Transported waste to designated disposal sites.
- Disinfected surfaces using appropriate chemicals and materials.
- Cleaned windows, walls, ceilings, doors, door frames, baseboards.
- Assisted with minor plumbing repairs such as clogged toilets or sinks.
- Responded promptly to emergency clean-up requests from staff members.
- Conducted regular inspections of premises to ensure safety standards are met.
- Provided custodial services for special events as needed.
- Reported any damages or maintenance issues to supervisor immediately.
- Followed all safety protocols when handling hazardous materials or chemicals.
- Operated floor buffers and other specialized cleaning equipment safely.
- Ensured compliance with company policies and health and safety regulations.
- Inspected buildings for pest infestations or signs of damage and wear.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Kept business entrances clean, tidy and professional in appearance.
- Dusted furniture, machines or equipment.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed company uniform, performance and security policies with every job.
- Notified managers of repair needs or additions to building operating systems.
- Monitored building security and safety by locking doors or avoiding hazards.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Checked dirty linen for stains and damage before washing.
- Sorted laundry into appropriate categories such as whites, colors, linens and delicates.
- Loaded machines with clothing and other items to be washed according to instructions.
- Organized finished products in storage areas or on shelves.
- Used a variety of tools such as irons, presses, steamers., for finishing work.
- Replaced used chemicals when necessary in accordance with safety regulations.
- Operated industrial-sized washers and dryers safely and efficiently.
- Adhered strictly to safety policies while working around hot surfaces and liquids.
- Separated and sorted dirty laundry.
- Loaded soiled items into washing machines and operated using appropriate settings and detergent to clean.
- Transferred wet laundry to dryers, changed heat settings and ran for set time to dry items.
- Moved loads between machines, operated ironing equipment and folded laundered items.
- Operated industrial laundry equipment.
- Completed orders for clean linens by working quickly to meet deadlines.
- Pressed and ironed clean items.
- Transported laundry in carts and sorted dirty items by load type.
- Assisted with additional housekeeping tasks during staffing shortages.
- Applied necessary chemicals to neutralize effects of solvents.
- Operated hand irons or pressing machines to iron or press fabrics and furs.
Education
Some College (No Degree) - Business Administration
Rose State College
Oklahoma City, OKMedical Coding - Medical Coding
Indian Capital Technology Center - Muskogee
Muskogee, OKSkills
- Product Rotation
- Barcode scanning
- Stock replenishment
- Shelf Stocking
- Bagging proficiency
- Health and safety compliance
- Verifying Order Accuracy
- Prioritizing Orders
- Online Order Processing
- Customer Service
- Attention to Detail
- Product Knowledge
- Strong interpersonal skills
- Merchandise Selection
- Sales expertise
Timeline
Online Grocery Shopper
Walmart
08.2021 - Current
RSA1
Monarch Inc.
10.2019 - 07.2021
Delivery Driver
Mazzio's Pizza
08.2018 - 03.2019
Janitorial Assistant and Laundry Worker
Superior Linen and Laundry Service
06.2014 - 06.2018
Some College (No Degree) - Business Administration
Rose State College
Medical Coding - Medical Coding
Indian Capital Technology Center - Muskogee