Carla Forbes Harding
Healthcare Administration
Bowie,MD
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Aamira Home Care
06.2023 - Current
- Supervises caregivers to ensure quality of care delivery to home care clients
- Prepares and maintains a daily schedule for caregivers and clients
- Meets with clients in their homes to conduct safety assessments and facilitate onboarding
- Facilitates inter-departmental communication by being a liaison between upper management and employees
- Provides ongoing support to caregivers through assisting with the state clock-in system, care plan instructions, and mediating conflicts to increase client and caregiver satisfaction
- Greets clients and caregivers promptly and takes care of their needs in a friendly and professional manner
- Verifies caregivers’ timesheets and data in the state’s clock-in system as part of the payroll process
- Ensures care continuity by liaising with and documenting client, caregiver, and case manager communications
- Adheres to HIPAA regulations by safeguarding clients’ protected health information
Call Center Customer Service Representative
Luminis Health, Annapolis OBGYN
11.2021 - 06.2023
- Ensured HIPAA privacy by verifying patient authorization and identification before releasing information
- Effectively resolved patient concerns via phone, improving Customer Service Metrics by scheduling appropriate appointments
- Scheduled, rescheduled, canceled, and confirmed patient appointments via outbound calls and notified staff of changes
- Efficiently resolved patient inquiries by messaging, call transfers, and coordinating with clinical/non-clinical staff
- Ensured patient satisfaction by consistently applying Standard Operating Procedures (SOPs), software, and reference guides
- Resolved patient issues efficiently through collaboration with leadership
- Provided individual accountability through timely reports and logs
- Maintain accurate patient billing data by verifying and updating insurance coverage
- De-escalated calls with empathy, achieving >98% first-call patient satisfaction
Math and Reading Teacher
Westover Middle School
North Carolina
08.2015 - 06.2020
- Worked tenaciously to mentor and motivate students
- Executed the Common Core Curriculum in Math and Reading to prepare students for Student Mastery Assessments and the End of Grade Test
- Increased parental involvement via conferences and support programs
- Maintained students’ records using Google Workspace, Microsoft Word, and spreadsheets
- Facilitated and documented parent communication for student success
Education
M.D. - Health Care Administration
University of Phoenix
Phoenix, AZ10-2025
Bachelor of Arts - Guidance and Counseling
International University of The Caribbean
01.2010
Diploma - Primary Education
Bethlehem Moravian College
01.2005
Skills
- Strong verbal and written communication
- Relationship management
- Collaborative Problem-solving
- Client-focused
- Environmental scanning
- Electronic Medical Records experience
- Compliance and Privacy Management
- Data Analysis and Information Management
- Marketing for Consumer Choice and Ethics
- Attention to detail and accuracy
- Strategic Planning
- Change Management
Accomplishments
- University of Phoenix Dean’s List
- Member of the National Society for Leadership and Success (NSLS)
Skills Highlights
- Strong Verbal and Written Communication
- Client-focused
- Environmental Scanning
- Electronic Medical Records Experience
- Compliance and Privacy Management
- Data Analysis and Information Management
- Marketing for Consumer Choice and Ethics
- Attention to Detail and Accuracy
- Strategic Planning
- Change Management
Certification
Digital Badge for Empathetic Healthcare Manager (Credly)
CPR/FA Certified
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Career advancementWork-life balancePaid sick leave401k matchPaid time offCompany CulturePersonal development programsStock Options / Equity / Profit SharingFlexible work hoursTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"The heights by great men reached and kept were not attained by sudden flight, but they, while their companions slept, were toiling upward in the night."
Henry Wadsworth Longfellow
Languages
English
Native language
Interests
Fitness, Action and Adventure Movies, Bargain Shopping
Timeline
Patient Care Coordinator
Aamira Home Care
06.2023 - Current
Call Center Customer Service Representative
Luminis Health, Annapolis OBGYN
11.2021 - 06.2023
Math and Reading Teacher
Westover Middle School
08.2015 - 06.2020
M.D. - Health Care Administration
University of Phoenix
Bachelor of Arts - Guidance and Counseling
International University of The Caribbean
Diploma - Primary Education
Bethlehem Moravian College
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