Carla Forges
Miami,FL
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Case Manager
Camillus House
02.2024 - Current
- Assist homeless clients in obtaining legal documents
- Assist homeless clients in receiving housing
Admitting representative, PBX operator
Larkin Community Hospital
06.2021 - 02.2024
- Admit Patients
- Answer and direct incoming calls
- Collect Payments
Customer Service Representative
United HealthCare
03.2020 - 04.2021
- Respond to and resolve, on the first call, customer service inquiries and issues
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics
Patient Registration
University of Miami Hospital
03.2018 - 03.2020
- Greet all patients and visitors entering the emergency room
- Register patients to the clinics based on multiple types of services; prioritizing registrations, as appropriate
- Performs all patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement
- Informs patients or their representatives of financial requirements
- Collecting when necessary according to established guidelines and financial policy for both POS 11, 22 multi-specialty clinics and hospital departments across the UHealth System
Front Desk Agent
Homewood Suites
04.2017 - 03.2018
- Greet, register, and assign rooms to guests
- Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers
- Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions
- Compute bill, collects payment and makes change for guests
- May post charges such as room, food, liquor or telephone by hand or machine
- Date-stamp, sort and rack incoming mail and messages
- Transmit and receive messages using equipment such as telephone, fax and switchboard
- Understand and enforce the hotel company credit policies
- Account for all cash and makes deposits in accordance with hotel and company policies
Education
Bachelor of Arts - Psychology, Dance
University of Miami
Coral Gables, FL05.2016
Skills
- Microsoft Office
- Multitasking
- Customer Service
- Data Entry
- Critical Thinking
- Problem Solving
- Photocopying
- Faxing
- Mailing
- Filing
- Research
- Call Handling
- Medical Terminology
- Team Player
- Adaptability
Timeline
Case Manager
Camillus House
02.2024 - Current
Admitting representative, PBX operator
Larkin Community Hospital
06.2021 - 02.2024
Customer Service Representative
United HealthCare
03.2020 - 04.2021
Patient Registration
University of Miami Hospital
03.2018 - 03.2020
Front Desk Agent
Homewood Suites
04.2017 - 03.2018
Bachelor of Arts - Psychology, Dance
University of Miami
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