Carla Foster
Oxford
Summary
Dynamic Senior Revenue Cycle Manager with 25+ years of experience streamlining and optimizing billing processes, enhancing cash flow, and implementing effective revenue strategies. Skilled in managing daily operations, implementing process improvements and training.
Overview
33
33
years of professional experience
Work History
Senior Revenue Cycle Manager
Cohen Veterans Network
04.2018 - Current
- Managed the entire revenue cycle process of 24 clinics across the US, including billing, collections, accounts receivable, payments and month end reporting.
- Established and maintained departmental policies and procedures to ensure compliance with standard operating procedures.
- Analyzed and monitored revenue cycle performance metrics to identify and resolve areas of process improvement.
- Increased revenue across 24 clinics by 80%
- Conduct biweekly audits to decrease denials and increase monthly revenue
- Managed a team of 30+ staff members, fostering a culture of continuous improvement
- EHR system configuration
- Credentialing and contracting
Revenue Cycle Manager for Homecare, Hospice & Private Duty
Hartford Healthcare
Hartford
06.2016 - 04.2018
- Responsible for managing multi-million-dollar Revenue Cycle Department and personnel, including:
- Overseeing department training and individual development
- Monitor, track and evaluate staff productivity and performance
- Implement, monitor and revise annual goals, objectives and performance standards, including team metrics
- Generate weekly dashboards and monthly A/R reports for submission to management
- Analyze top denials for each insurance and identify solutions to increase cash flow and decrease A/R days
- Reduced average days in A/R by approximately 40%
- Development of Standard Work and Procedures
Revenue Cycle Manager for Homecare and Hospice
The Corridor Group
Wallingford
06.2013 - 06.2016
- Responsible for managing and supervising multi-million-dollar Home Care and Hospice revenue cycle department, including:
- Supervising multi-personnel billing and finance department
- Overseeing training and procedure manuals
- Development of monthly and annual financial reports including:
- Medicare Cost Reports
- Medicare Credit Reports
- Software configurations
- A/R Recovery
- Provider’s system and claim audits
- Experience in consulting revenue cycle service leadership role
Billing Manager
Home Care Plus
Milford
04.2002 - 08.2011
- Responsible for managing and supervising the daily activities of the billing department
- Perform the responsibilities of assigning and supervising the work of billing clerks within the department
- Perform responsibilities of managing the cash flow and accounts receivable
- Created monthly and annual financial reports and worked very close with the accountant
- Ensure smooth operation of the billing system and resolved any issues in a timely manner
- Handle the tasks of conducting audit of billing to ensure accurate payment
Billing Manager
Guilford VNA
Guilford
05.1992 - 03.2001
- Responsible for all aspects of the billing department
- Researched and resolved collections and billing disputes with efficiency
- Prepared accounts receivable reconciliation monthly
- Handle the tasks of conducting audit of quarterly billing to ensure accurate payment
- Processed payroll, electronic deposits and employee pay adjustments
Education
Business Administration
Central Connecticut State University
New Britain, CTSkills
- Comprehensive knowledge of end to end Revenue Cycle for Health Care
- In-depth knowledge of Cerner, Netsmart, Waystar, Availity, Phreesia and various other software systems
- Excellent organizational leadership and personnel management skills
- Prioritizes, multi-tasks and works well under pressure to meet goals and deadlines
References
References available upon request.
Timeline
Senior Revenue Cycle Manager
Cohen Veterans Network
04.2018 - Current
Revenue Cycle Manager for Homecare, Hospice & Private Duty
Hartford Healthcare
06.2016 - 04.2018
Revenue Cycle Manager for Homecare and Hospice
The Corridor Group
06.2013 - 06.2016
Billing Manager
Home Care Plus
04.2002 - 08.2011
Billing Manager
Guilford VNA
05.1992 - 03.2001
Business Administration
Central Connecticut State University
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