Summary
Overview
Work History
Education
Skills
Timeline
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Carla Francis

Queens,NY

Summary

Innovative and goal-oriented Management professional committed to reliability. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through determination. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

14
14
years of professional experience

Work History

Owner/Operator Manager

First Choice Courier Service INC
10.2008 - Current
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Accomplished multiple tasks within established timeframes.

Driver Manager

First Choice Courier Service INC
10.2008 - Current
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Organized records of vehicles, schedules and completed orders.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Addressed driver communications and provided required data to drivers.
  • Identified process breakdowns and developed improvement plans to resolve.
  • Collaborated with manufacturing and supply chain management.
  • Counseled drivers on violations of company policy or service standards to improve performance.

Secretary Manager

First Choice Courier Service INC
10.2008 - Current
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Created reports, presentations and other materials for executive staff.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Negotiated and executed contracts on behalf of department.

Education

John Adams High School
Ozone Park, NY

Skills

  • Complex Problem-Solving
  • Issue and Conflict Resolution
  • Invoice Reconciliation
  • Employee Training
  • Plan Projects

Timeline

Owner/Operator Manager

First Choice Courier Service INC
10.2008 - Current

Driver Manager

First Choice Courier Service INC
10.2008 - Current

Secretary Manager

First Choice Courier Service INC
10.2008 - Current

John Adams High School

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Carla Francis