Carla French
Vista,USA
Summary
Passionate, skilled, and engaging bartender seeking an opportunity in a fast-paced environment. Known for meticulous attention to detail, consistently delivering exceptional customer service with a personable approach. Committed to surpassing expectations, thriving in creating memorable experiences for patrons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Bartender and Server Trainer
P.F. Chang's China Bistro
05.2018 - Current
- Handcraft various cocktails such as smoked margaritas, sparkling martinis, and sake-inspired drinks
- Provide friendly and attentive service for up to 18 bar guests, making personalized recommendations on food and beverages
- Support the team by helping in all areas of service, including food running, table maintenance, and greeting guests
- Compare various trainers schedules to create both classroom and hands-on training shifts for new bartenders and servers
- Ranked consistently in Top 5 in areas including highest add-on sales and lowest comps
- Achieved #24 in the company for suggestive selling family-style dining
Server
Carolina Ale House
09.2017 - 04.2018
- Served guests in a quick-paced sports bar and family restaurant
- Assisted in setting up and serving large events such as local fundraisers and team gatherings
Server Trainer
Liberty Taproom and Grill
06.2015 - 09.2017
- Trained new hires in areas of points-of-service, menu knowledge, and alcohol service
- Served guests in a casual dining restaurant with nightly specials and large outdoor seating with live music and other events
- Maintained current information of the 36 rotating craft beers including IPA's, stouts, Belgians, and sour ales
- Provided feedback to management in order to help create new specials
Front-of-House Expeditor
Chili's Bar and Grill
04.2011 - 05.2015
- Served as primary point-of-contact for communication between various roles within the restaurant
- Ensured quality of dishes delivered to the dining room while exceeding the expected 15-minute ticket times
- Conducted line checks to ensure proper food storage, temperatures, etc
- In accordance to ServSafe and state regulations
Server Trainer and To-Go Specialist
Chili's Bar and Grill
03.2009 - 05.2015
- Served dine-in guests in a hospitable fashion, utilizing several up-selling techniques to create a unique experience in a casual family restaurant
- Assembled take out orders for curbside service, walk-ins, and third-party delivery
- Trained new hires in areas of points-of-service, menu knowledge, and alcohol service
- Exceeded Guest Satisfaction scores of 4.5/5.0 or higher
Education
Bachelor of Science - Accounting
Florida State University
Tallahassee, FLSkills
- Strong Multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Teamwork and Professionalism
- Team Training and Development
- Suggestive Selling
Certification
- ServSafe Food Handler, 04/01/23
- ServSafe Alcohol, 07/01/22
Timeline
Bartender and Server Trainer
P.F. Chang's China Bistro
05.2018 - Current
Server
Carolina Ale House
09.2017 - 04.2018
Server Trainer
Liberty Taproom and Grill
06.2015 - 09.2017
Front-of-House Expeditor
Chili's Bar and Grill
04.2011 - 05.2015
Server Trainer and To-Go Specialist
Chili's Bar and Grill
03.2009 - 05.2015
- ServSafe Food Handler, 04/01/23
- ServSafe Alcohol, 07/01/22
Bachelor of Science - Accounting
Florida State University
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