Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carla Gabriel

Cranston,RI

Summary

Dynamic Branch Manager with a proven track record at BankRI, specializing in business development and risk management. Leveraged account analysis expertise and exceptional relationship-building skills to boost sales revenue and maintain high customer satisfaction. Demonstrated leadership in team management and staffing optimization, ensuring compliance and operational excellence.

Overview

25
25
years of professional experience

Work History

Branch Manager

BankRI
Lincoln, Rhode Island
01.2012 - Current
  • Established strong working relationships with external partners such as vendors and suppliers.
  • Developed and implemented strategies to increase branch sales revenue.
  • Ensured compliance with company policies regarding safety procedures and quality standards at all times.
  • Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
  • Managed teller staff schedules, vacation requests and overtime shifts.
  • Provided excellent customer service by responding to inquiries in a timely manner.

Banker II

Citizens Bank
Cranston, RI
09.1999 - 01.2012
  • Utilized banking software to update client accounts and process transactions efficiently.
  • Analyzed clients' financial statements to offer customized banking solutions.
  • Completed daily cash balancing and operated ATMs.
  • Prepared official checks for customer and internal bank needs.
  • Conducted daily audits of cash transactions to ensure accuracy and adherence to internal controls.

Education

Marketing

Rhode Island College
Providence, RI

Skills

  • Excels in team leadership
  • Business development expertise
  • Account analysis expertise
  • Expert in risk management
  • Relationship building and management
  • Staffing optimization

Languages

Portuguese
Native/ Bilingual
Spanish
Professional
criole
Native/ Bilingual

Timeline

Branch Manager

BankRI
01.2012 - Current

Banker II

Citizens Bank
09.1999 - 01.2012

Marketing

Rhode Island College

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Carla Gabriel