Carla Gagnon Flores
Jamaica,NY
Summary
Highly energetic Selling Events experienced in communicating directly with customers in marketing and public relations role. Represented brand image showcasing value to increase sales. Excellent communication and relationship-building skills. Reliable and upbeat Selling Events successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Selling Events offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
5
5
years of professional experience
Work History
Selling Events
Boars Head Provisions
09.2022 - Current
- Boosted sales performance by implementing innovative selling techniques and providing excellent customer service.
- Developed strong client relationships to encourage repeat business and foster brand loyalty.
- Exceeded sales goals consistently with effective product demonstrations and persuasive communication skills.
- Collaborated with team members to achieve overall store targets, contributing to a positive work environment.
- Organized store displays aesthetically, showcasing products in an appealing manner to attract potential buyers.
- Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs.
- Trained and mentored new staff members on selling techniques, product knowledge, and company policies.
- Conducted inventory management tasks efficiently, ensuring optimal levels of stock availability at all times.
- Managed time wisely during peak periods for seamless customer assistance without compromising quality service delivery.
Deli Manager
City Acress Marketplace
01.2023 - 07.2023
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Developed strong relationships with vendors, resulting in improved product selection and pricing.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
Deli Manager
Fine Fair Supermarket
03.2022 - 11.2022
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Developed strong relationships with vendors, resulting in improved product selection and pricing.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Stayed current on industry trends to ensure the deli offered competitive products and services to customers.
Cashier
Key Food Supermarket
01.2019 - 11.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
No Degree - Psicologia Organizacional O Industrial
Universidad Laica Eloy Alfaro De Manabi
EcuadorSkills
- CRM Proficiency
- Competitor Analysis
- Goal-Oriented
- Upselling Strategies
- Effective Communication
- Team Collaboration
- Problem Solving
- Goal Oriented
- Multitasking Abilities
- Emotional Intelligence
- Adaptability
- Networking Abilities
- Lead Generation
- Decision Making
- Time Management
- Active Listening
- Cash Handling
- Customer Assistance
- Store Organization
- Product and Service Sales
- Positive Customer Engagement
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Deli Manager
City Acress Marketplace
01.2023 - 07.2023
Selling Events
Boars Head Provisions
09.2022 - Current
Deli Manager
Fine Fair Supermarket
03.2022 - 11.2022
Cashier
Key Food Supermarket
01.2019 - 11.2021
No Degree - Psicologia Organizacional O Industrial
Universidad Laica Eloy Alfaro De Manabi
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