Carla Garcia
Cheesecake Factory
Las Vegas,NV
1
Language
9
years of professional experience
With extensive experience at Cheesecake Factory, I’ve excelled in customer service and problem-solving. Bilingual and adaptable, I effectively guided teams and enhanced guest satisfaction, guaranteed repeat visits. Proven ability to manage inventory and support sales, contributing to a positive shopping experience and operational efficiency.
Work History
Cashier/ Host
4 Years- Cleaning and organizing waiting area/desk area multiple times per shift
- Answering phones to schedule, confirm or cancel reservations
- Answering phones to help translate
- Making every guest feel welcomed
- Processed customer transactions efficiently using POS system.
- Helped and guided customers with menu inquiries and recommendations
- Ensuring all food orders were correct, leaving the guests happy and likely to come back
- Resolving conflict with customers/guests with negotiation techniques
- Working well under pressure (during our rush hours)
- Helping my teammates whenever they are backed up in their stations
- Cleaning up my station before I leave preparing the next shift with everything stocked up and ready to go.
Retail /inventory
1 Year 5 Months- Unloading delivery trucks
- Checking merchandise and inspect for damage
- Sort and store items in designated area
- Keep the work area clean and follow all health and workplace safety rules
- Work effectively in fast-paced environments
- Ability to learn quickly and adapt to new situations/environments
- Worked well alone and in a team setting showing willingness to help team members wherever needed.
Retail Keyholder
2 Years 1 Month- Trained and guided new staff on the stores policies and procedures.
- Make every customer feel welcomed and happy when leaving the store
- Supervising when manager is not present
- Supporting sales staff
- Restocking shelves, organizing displays, changing mannequins, and receiving merchandise deliveries
- Managed new inventory everyday
- Managed regular stock audits
- Assisted in visual merchandising to enhance product presentation.
- Helped customers in selecting merchandise and providing helpful advice to increase sales
- Responsibility in opening and closing the store
Education
High School Diploma
Skills
Bilingual
Customer service
Communication
Adaptability and Flexibility
Problem solving
Team player
Languages
Spanish
Native or Bilingual
Timeline
Cashier/ Host
Cheesecake Factory
10.2022 - CurrentRead More
Retail /inventory
Burlington
05.2021 - 10.2022Read More
Retail Keyholder
Rhapsodielle
01.2018 - 02.2020Read More
Cimarron Memorial Highschool
High School Diploma
Read More