Carla Gaynor
Dallas,TX
Summary
Results-driven Senior Labor Analyst with a strong focus on regulatory compliance, performance metrics development, and process improvement. Proven ability to enhance operational efficiency and facilitate effective communication across leadership teams.
Overview
38
38
years of professional experience
Work History
Senior Labor Analyst
Southwest Airlines
Dallas, Texas
04.2018 - 05.2026
- Analyzed and reported on grievances and inquiries related to union activities to inform management decisions and enhance employee relations.
- Facilitated all monthly union board meetings, ensuring effective communication and decision-making.
- Developed performance metrics reports for management review to support strategic adjustments and improve organizational performance.
- Provided senior leadership support for various business needs across the company.
- Conducted technology systems testing and troubleshooting to identify and resolve issues, improving operational efficiency.
- Reviewed regulatory compliance documents to ensure adherence to industry standards.
Senior Business Analyst
Southwest Airlines
Dallas, Texas
05.2008 - 04.2018
- Analyzed business processes to identify and prioritize improvement opportunities across operational areas.
- Developed databases and converted outdated software systems, improving functionality and user experience.
- Mentored junior analysts on best practices and analytical techniques, enhancing team analytical capabilities.
FMLA Compliance Analyst
Southwest Airlines
Dallas, Texas
03.2005 - 05.2008
- Led integration team for implementation of prior company FMLA documentation and case information streamlining processes.
- Conducted compliance audits ensuring adherence to regulatory standards, identifying areas for improvement.
- Developed training materials on compliance policies enhancing staff understanding and application.
- Analyzed regulatory changes impacting airline operations to inform strategic decisions.
HR Benefits Analyst
Southwest Airlines
Dallas, Texas
06.2001 - 03.2005
- Analyzed employee benefit programs, ensuring compliance with regulations and company policies to mitigate risks.
- Conducted benefit audits, verifying accuracy in employee records and entitlements to uphold program integrity.
- Developed training materials for staff on benefits administration and policy changes, enhancing understanding and implementation.
- Facilitated presentations on benefits offerings to improve employee understanding and engagement.
Senior Claims Analyst
Aetna
Dallas, Texas
03.1988 - 06.2001
- Collaborated with healthcare providers to resolve claims disputes and inquiries, enhancing stakeholder relationships.
- Utilized claims processing software to manage and track claim statuses, improving overall claims handling process.
- Reviewed documentation to ensure accuracy and regulatory compliance, reducing potential errors.
Education
Associate of Applied Science - Business Administration And Management
West Virginia University Business College
Clarksburg, WV06-1981
Skills
- Regulatory compliance
- Performance metrics
- Data analysis
- Process optimization
- Business process mapping
- Software development
Accomplishments
- US Army Veteran
- 3 Annual Southwest Heroes of the Heart Recipient
Timeline
Senior Labor Analyst
Southwest Airlines
04.2018 - 05.2026
Senior Business Analyst
Southwest Airlines
05.2008 - 04.2018
FMLA Compliance Analyst
Southwest Airlines
03.2005 - 05.2008
HR Benefits Analyst
Southwest Airlines
06.2001 - 03.2005
Senior Claims Analyst
Aetna
03.1988 - 06.2001
Associate of Applied Science - Business Administration And Management
West Virginia University Business College