Carla George
Irvington,NJ
Summary
Highly motivated Business Office Manager with the ability to drive complex projects from concept to completion while performing daily administrative tasks necessary to maintain operations. Efficiently manages goals, quality standards and timelines for multiple projects. Possesses a thorough knowledge of administrative management including Accounts Receivables, Human Resources, limited Payroll and Inventory.
Overview
18
18
years of professional experience
Work History
Human Resources Manager
Brandywine at Summit
07.2023 - Current
- Performs customer service functions by answering employee requests and questions.
- Represents Human Resources and participates in department level meetings as directed.
- Schedules and conducts hiring, on-boarding, and discharge procedures in compliance with established policies and procedures.
- Orients new employees to Brandywine Living and assists in planning in-service classes, training and orientation for newly assigned employees.
- Maintains knowledge of fringe benefit programs including 401k, health/life insurance programs, voluntary products etc. Notifies employees of eligibility and assists in their enrollment. Reconciles benefits statements.
- Assists in planning, developing, organizing, implementing, evaluating, and directing employee policy manuals, job descriptions, performance evaluations, etc.
- Interprets department policies and procedures to personnel, residents, visitors, etc., as necessary or required.
- Keeps department directors informed of changes in policy and procedures.
- Provides public information (I.e., verification of employment, wages, etc.), in accordance with current laws, regulations, policies and guidelines.
- Maintains an adequate employee information system that meets the needs of the facility and complies with current employment practices.
- Makes written and oral reports and recommendations to the Executive Director concerning employee needs, problem areas, etc., as deemed necessary or appropriate.
- Coordinates with the Corporate Leave Management Specialist to monitor workers’ compensation claims and serves as a point of contact between employees and the insurance carrier.
- Ensures that the exit interview process is completed on each employee voluntarily resigning and takes appropriate action.
- Assists and prepares correspondence as requested.
- Assists in various clerical, administrative and other operational duties as assigned or may become necessary or appropriate to ensure that the facility is in compliance with current laws, regulations, and guidelines.
Business Office Manager
CareOne Assisted Living at Livingston
08.2020 - 07.2023
- Verifying daily Census,
- Verify all billing and financial data for new admissions
- Medicare A & B Billing, Claims Corrections and Follow-up Managed Care, Claims Corrections and Follow-up
- Private Pay Billing and Collections. Medicaid Application Assistance
- Payment Processing, Reconciliation, and Reporting
- Account Adjustment and Reconciliation
- Accounts Receivable Month-end Closing
- Medicare Bad Debt Processing
- Accounts Receivable Monitoring and Analysis
- Refund Processing
- Management, Control and Reconciliation of the Residents Needs Account
- Financial Cycle Oversight: Accounts Payable, Purchasing, and Payroll
- Staff Training and Professional Development
- Supervising of Assigned staff as Required (including Accounts Receivable Assistant, Human Resources, Accounts Payable Assistant, Payroll Assistant)
Lead Receptionist
CareOne Assisted Living at Livingston
04.2007 - 08.2020
- Answering and routing incoming calls, greeting visitors, sorting and distributing mail, supporting all departments, and maintaining the schedule of receptionists.
Temporary Keyboard Clerk 1
Township of Irvington
04.2018 - 10.2018
- Managed day-to-day finance operations for the Health department, documented bills, maintained daily track record of payments, prepared monthly statements, and processed workers comp paperwork.
- Workers Compensation
Staffing Coordinator
CareOne Assisted Living at Livingston
01.2017 - 04.2018
Education
Bachelor of Science - Management/ Human Resources Management
Kean University
Union, NJ05.2023
Associate of Science - Social Sciences Education
Essex County College
Newark, NJ05.2019
High School Diploma -
East Orange Campus High
East Orange, NJ06.2006
Skills
- Windows XP
- MS Office Suite (Word, Excel, and Access)
- MS Outlook
- MS Internet Explorer
- Smartlinxs
- Edmunds
- HR policies and procedures
- Employee Relations
- Training and mentoring
- Recruitment and hiring
- Onboarding and Orientation
- Recordkeeping
- Deadline Management
- Staff Training and Development
Timeline
Human Resources Manager
Brandywine at Summit
07.2023 - Current
Business Office Manager
CareOne Assisted Living at Livingston
08.2020 - 07.2023
Temporary Keyboard Clerk 1
Township of Irvington
04.2018 - 10.2018
Staffing Coordinator
CareOne Assisted Living at Livingston
01.2017 - 04.2018
Lead Receptionist
CareOne Assisted Living at Livingston
04.2007 - 08.2020
Bachelor of Science - Management/ Human Resources Management
Kean University
Associate of Science - Social Sciences Education
Essex County College
High School Diploma -
East Orange Campus High
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