Carla Ghani
Robbinsdale,MN
Summary
Experienced leader with strong background in guiding teams, managing projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Clinical Adjunct Faculty
Northwestern Health Sciences University
05.2024 - Current
- Lead/Assess interns in safe, effective, efficient protocols
- Utilize EHR system (JANE) for notation, billing, scheduling
- Support front desk staff
- Provide ongoing feedback and mentorship to foster student growth.
- Collaborate with other practitioners
- Facilitate clinical education for students through hands-on practice.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Healthcare Provider
Village Acupuncture
05.2023 - Current
- Manage marketing, plans, and supplies
- Worked with individual clients to develop personalized care plans and achieve health goals using traditional Chinese medicine techniques.
- Use of multiple rooms for shift duration to ensure effective workflow
- Championed a positive work environment by fostering open communication channels among staff members and encouraging teamwork.
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Utilized EHR system (Eclipse) for efficient documentation and billing processes, maintaining accurate patient records.
Healthcare Provider
Acupuncture House, Self Employed
12.2017 - Current
- Multi-model setting, Independent Contractor
- Patient referrals to/from other practitioners for best outcomes.
- Managed finances, scheduling, accident claims, marketing & supplies.
- Use of EHR/SOAP (Unified Practice), scheduling.
Healthcare/Chiropractic Assistant
Physicians Group, LLC
03.2020 - 05.2023
- .Collaborate with other practitioners and staff to manage patient flow, back up for front desk
- Joint Commission/OSHA/HIPAA/BBP compliance
- EHR (MedPlus & Athena)
- Fast paced, time conscious, team oriented environment.
- Weekly rotation to four clinics in Metro & surrounding areas
- Delivered exceptional care to diverse populations while respecting cultural differences and unique medical requirements of each patient, using active and passive therapies
- Regular Inventory assessments, supply collaboration
Team Manager-Customer Service, Sales/Credit&Activations, Receivables Management, Resolution Consultant, Quality Analyst, Team Manager
AT&T/Cingular Wireless
10.1999 - 01.2011
- Team Manager-Effectively managed 10-20 team members. Assessments, trained and implemented new goals and change, coach/hire
- Receivables Management-analyzation on accounts for corporate, government and individuals
- Resolution Consultant-Mediation & resolution for escalations, addressing complex scenarios
- Quality Assurance analytics and delivery to align with company goals
- Team Manager-Team member assessments, training, coaching, hiring and terminations.
- Developed a high-performing team by providing ongoing training, and fostering a positive work environment.
Education
M.A.c -
B.A. - undefined
Skills
- Microsoft Office
- Customer Relations Management, problem solving
- EHR, Scheduling/billing/approvals
- Quality Assurance with workflow
- Leadership roles
- Healthcare clinical settings Since 2014
- Expert in Teamwork/Interpersonal Skills/adaptability/multi taking/prioritizing and time management
Accomplishments
-Adapt schedule to accommodate intern needs, reformulate processes for efficiency and effectiveness
-Leadership for 4-8 healthcare interns, 10-20 team members in call center operations
-Resolve product issues with direct communications
-Address quality inconsistencies with written and verbal communications
-Clinical travel experience
Certification
Dipl. Ac. NCCAOM #165151
Languages
Spanish
Limited Working
Russian
Elementary
Timeline
Clinical Adjunct Faculty - Northwestern Health Sciences University
05.2024 - Current
Healthcare Provider - Village Acupuncture
05.2023 - Current
Healthcare/Chiropractic Assistant - Physicians Group, LLC
03.2020 - 05.2023
Healthcare Provider - Acupuncture House, Self Employed
12.2017 - Current
Team Manager-Customer Service, Sales/Credit&Activations, Receivables Management, Resolution Consultant, Quality Analyst, Team Manager - AT&T/Cingular Wireless
10.1999 - 01.2011
University of Minnesota - B.A.,
Northwestern Health Sciences University - M.A.c,
Note:
- School, Internships, Exam Prep and Board Testing
- January 2011 to December 2017