Summary
Overview
Work History
Education
Skills
Timeline
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Carla Gibbons

Schenectady,NY

Summary

Experienced Executive Administrative Assistant with the New York State Education Department, adept at planning and executing meeting planning duties. Effective bilingual communicator through personal, telephone, and email interactions. Proficient in Microsoft Office and committed to delivering high-quality results while maintaining a positive attitude in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Education Program Assistant

NYS Education Department, Board for Medicine
Albany, NY
01.2015 - Current
  • Provide administrative assistance to the Executive Secretary for the Boards of Medicine, Veterinary Medicine, Athletic Training, Medical Physics, Pathologists' Assistant, and Perfusion.
  • Collect and organize agendas and materials for meetings, design SharePoint sites to share those documents with all meeting participants, manage schedules of multiple people and conference room availability to arrange meetings simultaneously in multiple offices, manage travel expense reports for staff and board members, create and publicly post meeting minutes
  • Create and manage confidential file systems, printing, scanning, and copying of confidential documents, incoming mail distribution and outgoing mail preparation
  • Provide professional and expeditious customer support via email and telephone to answer inquiries from consumers, applicants, and licensees about the laws and procedures pertaining to scope of practice and license requirements for all boards handled by this office.
  • Complete research projects, data analysis, and presentations
  • Assist licensed professionals in navigating corporate business law

Bilingual Customer Support Analyst, English to Spanish Translator

Ariba, Inc.
Atlanta, GA
01.2006 - 06.2008
  • Provided timely and courteous customer support for e-sourcing software via telephone and email in English and Spanish with high first-call resolution rate
  • Tracked customer issues from intake through resolution, including collaborating with other offices departments to ensure prompt and accurate completion
  • Translated e-sourcing website content from English into Spanish
  • Created and maintained over six hundred pages of online 'Help' documents in Spanish

Education

Bachelor of Arts Degree - Spanish

Siena College
Loudonville, NY
12-2005

Skills

  • Exceptional oral and written communication skills in both English and Spanish
  • Excellent organizational skills and attention to detail, with demonstrated ability to manage and prioritize multiple projects with variable timelines
  • Streamlining internal processes for efficiency of time and labor without sacrificing quality of results and to simplify and shorten the experience for customers
  • Designing and documenting procedures for critical office tasks to ensure they are completed in a consistent and efficient manner by all staff members
  • Proficient with Windows 11 and all Microsoft Office 2021 applications, as well as video conferencing software such as Zoom and WebEx
  • Maintaining a positive attitude in a fast-paced environment

Timeline

Education Program Assistant

NYS Education Department, Board for Medicine
01.2015 - Current

Bilingual Customer Support Analyst, English to Spanish Translator

Ariba, Inc.
01.2006 - 06.2008

Bachelor of Arts Degree - Spanish

Siena College

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Carla Gibbons