Summary
Overview
Work History
Education
Skills
Timeline
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Carla Gonzalez

New Braunfels

Summary

Dynamic professional with extensive experience as an Injury Demand Writer at Burg Simpson Law Firm, specializing in content and technical writing. Demonstrated expertise in enhancing written materials through meticulous editing and thorough research. Skilled in policy writing and effective communication, consistently ensuring high-quality standards and timely submissions.

Overview

35
35
years of professional experience

Work History

Injury Demand Writer

Burg Simpson Law Firm
Englewood
11.2017 - 05.2025
  • Organized written work according to established style guidelines.
  • Proofread copy to check grammar, punctuation, spelling, syntax, and organization of material.
  • Reviewed existing content to identify opportunities for improvement or updates.
  • Ensured that all written work met quality standards before submission deadlines.
  • Performed extensive research prior to writing any article or post.

Policies and Procedures Administrator

American Family Insurance
Englewood
07.2010 - 05.2017
  • Provided general administrative support to staff members.
  • Prepared presentations using Microsoft Office Suite applications.
  • Coordinated meetings, conferences, travel arrangements.
  • Assisted in the development of new administrative systems, procedures and policies.

Claims Manager

American Family Insurance
Englewood
05.1998 - 07.2010
  • Negotiated settlement agreements between claimants and insurance companies when necessary.
  • Ensured compliance with all applicable laws, regulations, policies and procedures related to claims processing.
  • Resolved escalated customer issues by providing effective solutions in a timely manner.
  • Provided technical support to staff members regarding system upgrades or changes in procedure.

Claims Examiner

American Family Insurance
Englewood
10.1990 - 05.1998
  • Performed data entry into the computer system to record information regarding claim status.
  • Reviewed medical records and documents to determine coverage eligibility of claims for insurance benefits.
  • Developed a detailed understanding of the company's policies and procedures related to claim processing and payment determination.
  • Participated in quality assurance activities such as peer reviews and audits.
  • Tracked progress of pending cases through manual follow-up or automated systems.

Education

General Secretarial

Bismarck State College
Bismarck, ND
12-1983

High School Diploma -

Wishek Public School
Wishek, ND
05-1982

Skills

  • Content writing
  • Technical writing
  • Research skills
  • Editing skills
  • Policy writing
  • Microsoft Office
  • Creative writing
  • Proofreading
  • Persuasive writing

Timeline

Injury Demand Writer

Burg Simpson Law Firm
11.2017 - 05.2025

Policies and Procedures Administrator

American Family Insurance
07.2010 - 05.2017

Claims Manager

American Family Insurance
05.1998 - 07.2010

Claims Examiner

American Family Insurance
10.1990 - 05.1998

General Secretarial

Bismarck State College

High School Diploma -

Wishek Public School

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Carla Gonzalez