Carla Goodman
Perry Hall,MD
Summary
Highly motivated and committed Certified Clinical Medical Assistant with a proven track record of delivering exceptional results at individual, team, and organizational levels. Skilled in multitasking and prioritizing workloads with little or no supervision. Known for meticulous attention to detail, eager to utilize medical background, team-building skills, and compassionate nature.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant Oncology Hematology
Ascension Saint Agnes Cancer Institute
01.2022 - 07.2024
- Facilitated effective communication between patients and healthcare providers providing knowledgeable education on procedures, medications, test results, treatment plans and other physician instructions.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones and scheduling follow up appointments alongside clinical tasks when required.
- Phlebotomy- port, IV and peripheral.
- Administer therapeutic injections, vaccinations and inhalation treatments.
- Completed EKGs, blood glucose, rapids, urinalysis and other tests based on patient presentation in office.
- Collaborated with medical and administrative personnel to provide patient-focused, engaging, and compassionate environment.
- Improved clinic flow by effectively managing appointment scheduling and timely rooming of patients.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Called and faxed pharmacies to submit prescriptions, refills and obtained prior authorizations as needed.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Streamlined the check-in process for patients, verifying insurance information and obtaining necessary paperwork for efficient appointments.
- Oriented and trained new staff on proper procedures and policies.
- Sanitized, restocked, and organized medical equipment and supplies.
- Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
- Implemented care and efficiency improvements to support and enhance office operations.
Certified Clinical Medical Assistant
Mt. Washington Pediatric Hospital - Outpatient
04.2021 - 12.2021
- Insulin Pump and CGM data download.
- Venipuncture, urinalysis, cultures and rapids.
- Assemble, operate, clean and properly store medical equipment and accessories.
- Sanitized, restocked, and organized exam rooms.
- Administer injections, vaccinations and inhalation treatments.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers.
- Improved clinic flow by effectively managing timely rooming of patients.
- Obtained client vital signs, medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Clinical Medical Assistant
Clinical Associates Endocrinology
05.2019 - 04.2021
- Glucometer, Insulin Pump and CGM education and data maintenance.
- Venipuncture, urinalysis, cultures and rapid PSR.
- Assemble, operate, clean and properly store medical equipment and accessories.
- Sanitized, restocked, and organized exam rooms.
- Administer injections, vaccinations and inhalation treatments.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers.
- Improved patient flow within clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on injections, medications, and other physician instructions.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
- Obtained client vital signs, medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Oriented and trained new staff on proper procedures and policies.
- Prior authorizations including specialty medications Prolia and Thyrogen.
- Scheduled diagnostic and surgical procedures , maintained biopsy logs.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Assistant/Scribe
Westminster Dermatology
01.2018 - 04.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Anticipated needs and handed instruments and supplies during procedures.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Assisted physicians during procedures by preparing necessary equipment or supplies ensuring smooth workflow in high-pressure situations.
- Selected appropriate ICD-10 and CPT codes for records.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
Medical Assistant/Phlebotomist
Family Medical Center
05.2015 - 12.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client vital signs, medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Maintained accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Implementation of new electronic medical record systems for efficient patient tracking and accurate documentation.
Medical Assistant/Scribe
Dermatology & Advanced Skin Care
09.2014 - 05.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
- Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
- Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Increased physician productivity by handling administrative tasks such as scheduling appointments and managing patient inquiries.
- Developed strong working relationships with physicians, nurses, and other healthcare professionals through effective communication skills.
- Expedited patient care decisions by promptly providing physicians with relevant clinical data from previous encounters or test results.
- Assisted physicians during procedures by preparing necessary equipment or supplies ensuring smooth workflow in high-pressure situations.
- Selected appropriate ICD-10 and CPT codes for records.
- Accepted dictated notes and produced professional documents with outlined information.
- Returned printed and electronic form dictated reports for physician's review, signature, and corrections.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Patient education of medications, procedures, and care plan instructions.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Anticipated needs and handed instruments and supplies during procedures.
- Prepared lab specimens for diagnostic evaluation.
Education
Continuing Education Certificate - Phlebotomy Technician Training
Carroll Community College
Westminster, MD07.2011
Skills
- Electronic Medical Records
- Medical Scheduling
- Medical Terminology
- Anatomy Knowledge
- HIPAA Compliance
- Immunization Administration
- Phlebotomy and Specimen Collection
- Examination Preparation
- Physician Support
- Procedure Assistance
- Sterilization Techniques
- Medical Transcription
- Medical Billing and Coding
- Medical Office Administration
- Patient Care Coordination
- Inventory and Supply Management
Certification
- Certified Clinical Medical Assistant, National Healthcareer Associates, 09/01/19, 09/01/25
- BLS Certification, American Heart Association, 01/01/92, 03/01/25
Assessments
- Scientific research skills, Proficient, 07/01/24, Formulating research questions and interpreting data
- Home health aide skills, Proficient, 07/01/24, Providing care to patients in a home setting
- Patient-focused care, Proficient, 07/01/24, Responding to patient concerns with sensitivity
- Attention to detail, Proficient, 07/01/24, Identifying differences in materials, following instructions, and detecting details among distracting information
- Protecting patient privacy, Proficient, 07/01/24, Understanding privacy rules and regulations associated with patient records
- Medical receptionist skills, Proficient, 07/01/24, Managing physician schedules and maintaining accurate patient records
- Medical terminology, Proficient, 07/01/24, Understanding and using medical terminology
- Mechanical knowledge, Proficient, 07/01/24, Understanding and applying mechanical concepts and processes
- Customer service: Customer situations, Proficient, 07/01/24, Identifying and addressing customer needs
- Customer focus & orientation, Proficient, 07/01/24, Responding to customer situations with sensitivity
Timeline
Certified Clinical Medical Assistant Oncology Hematology
Ascension Saint Agnes Cancer Institute
01.2022 - 07.2024
Certified Clinical Medical Assistant
Mt. Washington Pediatric Hospital - Outpatient
04.2021 - 12.2021
Certified Clinical Medical Assistant
Clinical Associates Endocrinology
05.2019 - 04.2021
Medical Assistant/Scribe
Westminster Dermatology
01.2018 - 04.2019
Medical Assistant/Phlebotomist
Family Medical Center
05.2015 - 12.2017
Medical Assistant/Scribe
Dermatology & Advanced Skin Care
09.2014 - 05.2015
Continuing Education Certificate - Phlebotomy Technician Training
Carroll Community College
- Certified Clinical Medical Assistant, National Healthcareer Associates, 09/01/19, 09/01/25
- BLS Certification, American Heart Association, 01/01/92, 03/01/25
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