CARLA GOUDIA
Human Resource
Summary
Dedicated professional with a solid academic background in Human Resources and a proven history of providing comprehensive organizational strategies within the workplace. Adept at combining project management acumen with a deep understanding of regulatory compliance, continuous improvement, and stakeholder engagement. Proficient in managing change initiatives and facilitating the adoption of new policies, procedures, and technologies to enhance organizational efficiency and performance. Experienced in fostering cross-functional collaboration and communication to bridge the gap between operations and employee relations. Excellent written and verbal communication skills and the ability to gain project buy-in.
Overview
29
29
years of professional experience
Work History
GRANTS COMPLIANCE MONITOR
Urban League of Louisiana
New Orleans, LA
04.2023 - Current
- Monitor and assess compliance with federal, state, and local regulations and grant requirements
- Conduct regular internal audits to identify and rectify compliance issues and collaborate with program managers to ensure proper documentation
- Assist in budget preparation, financial planning, and review of financial reports, transactions, and records
- Educate staff on best practices and guide compliance and fiscal process improvements
- Key Achievement:
- Overhauled triage intake process, seamlessly harmonizing operations across three programs, eliminating redundancy, and enhancing program efficiency
- Led implementation of rigorous compliance protocols, increasing the audit success rate and underscoring commitment to regulatory integrity
- Strategically managed financial resources, optimizing allocation strategies to facilitate cost reduction and fortify fiscal health
- Delivered tailored compliance training programs to equip staff and program managers with knowledge and tools to maintain top-tier compliance rates
- Promoted transparency and facilitated seamless stakeholder collaboration, improving cross-functional alignment and project success.
PROJECT MANAGER
Mel's Transportation
New Orleans, LA
02.2018 - 04.2023
- Led day-to-day operations and established long- and short-term organizational goals
- Supervised and mentored a staff ofemployees, overseeing all human resources (HR) functions, including hiring, training, performance evaluation
- Carla Goudia – Page 2 of 3termination, continuing education, and diversity and inclusion programming
- Served as the key point of contact tomaintain clear and consistent communication with clients, vendors, and stakeholders
- Key Achievements:
- Conducted comprehensive analysis of critical Key Performance Indicators (KPIs) across all departments,identifying growth opportunities and areas for improvement
- Utilized data-driven insights to develop forward-looking company business plans aligning organizationalobjectives with actionable strategies for enhanced profitability and market competitiveness
- Developed and implemented a CRM system to streamline business operations and methods, optimizingemployee accountability, performance, and contract benchmarks
- Overhauled HR operations, streamlining interdepartmental communication channels, breaking down silos, andincreasing cross-departmental collaboration
- Spearheaded search and selection of new payroll and HRIS system, resulting in more efficient and effectiveonboarding, data tracking, benefits management, and tax reporting.
CLAIMS ADJUSTER
EA Renfroe
Birmingham, AL
09.2017 - 02.2018
- Conducted thorough investigations of insurance claims up to $150K, including property inspections, interviews, anddocument analysis
- Assessed validity of claims and determined coverage eligibility based on policy terms, conditions,and regulations
- Prepared detailed and well-organized claim reports, summarizing findings, assessments, andrecommendations
- Key Achievements:
- Leveraged digital tools and automated workflows to implement streamlined documentation processes, reducingclaim processing time
- Provided outstanding customer service, earning consistently high customer satisfaction ratings and long-termcustomer retention
- Led internal training sessions to keep the claims team informed, reducing the risk of compliance-related issues
- Established cross-functional solid relationships with legal and expert teams, efficiently addressing and resolvingcomplex or disputed claims.
PROPERTY MANAGER
McCormack Baron Management
St. Louis, MO
09.2014 - 09.2017
- Oversaw day-to-day property operations, including leasing, rent collection, maintenance, and resident relations
- Managedproperty budgets, ensured financial stability and adherence to financial goals, analyzed financial reports, and implementedcost-effective measures to optimize property performance
- Led office and maintenance teams to ensure issues wereaddressed swiftly, and properties were well-maintained and compliant with safety regulations
- Key Achievements:
- Fostered positive resident relations through regular communication and engagement initiatives, launchingresident feedback surveys and action plans to address concerns promptly
- Led preparation efforts for regulatory audits and inspections, resulting in zero compliance violations
- Implemented cost-effective energy-saving initiatives to enhance property amenities, resulting in a reduction inoperating costs
- Improved property conditions by implementing regular inspections and maintenance schedules, decreasingmaintenance expenses.
INDEPENDENT PROPERTY INSPECTOR/MANAGER
02.2013 - 02.2015
- Managed 20 rental units by overseeing leasing, move-ins, move-outs, and property maintenance; managed vacationrentals online reservations, screened applicants, collected and posted rents, and filed evictions
- Inspected properties, andreviewed documents, ensuring businesses followed all legal policies and bylaws.
PROJECT MANAGER
American Federation of Teachers
Washington, DC
08.2012 - 11.2012
- Led a particular assignment to organize and supervise volunteers to register statewide voters
- Worked with the localcampaign director to locate venues for rallies and collaborated with local organizations to galvanize members to join thecoalition
- Developed public relationships with crucial coalition allies, clients, and constituencies through media outreach andprinted publications
- Educated the community about voter rights, early voting opportunities, and various legislative billson the current ballot through community education programs and media outreach
- Collaborated with communityleaders and organized non-partisan “Get Out-to-Vote” rallies
- Organized over 500 volunteers for statewide canvassingevents and led weekly community informational meetings
- Developed client partnerships by building professionalrelationships with management and key decision-makers.
PROJECT MANAGER
Engineering Dynamics Inc./Bentley Systems
Exton, PA
10.1994 - 07.2012
- Managed all activities relating to the company's participation in industry-wide trade shows, conferences, and seminars
- Implemented strategies that boosted brand awareness and displayed new products coming to market
- Facilitated andplanned corporate events and meetings and designed tradeshow booths
- Managed a two-million-dollar marketingbudget
- Worked with department leads on specific strategies, goals, and logistics to achieve the most effectivetradeshow and conference participation outcomes
- In 1999, I was promoted to Project Manager, developed effective client relationships, streamlined interdepartmentalefficiency using SAP, and MS software applications, managed the company's website, and procured material contracts
- Developed and implemented project management procedures and managed budgets and resources efficiently
- In 1994, served as liaison to internal and external stakeholders, coordinated meetings, set agendas, and tracked progressafter the meeting on behalf of the CEO
- Provided executive-level support and oversight of facility matters
- Composed correspondence, presentations, and newsletters and maintained discreet confidentiality.
Education
Bachelor of Arts - Human Resources Organizational Management
Loyola University
New Orleans, LASkill Based Trainer, Rework American Alliance, Markel Foundation - undefined
Skills
Project Managementundefined
Timeline
GRANTS COMPLIANCE MONITOR
Urban League of Louisiana
04.2023 - Current
PROJECT MANAGER
Mel's Transportation
02.2018 - 04.2023
CLAIMS ADJUSTER
EA Renfroe
09.2017 - 02.2018
PROPERTY MANAGER
McCormack Baron Management
09.2014 - 09.2017
INDEPENDENT PROPERTY INSPECTOR/MANAGER
02.2013 - 02.2015
PROJECT MANAGER
American Federation of Teachers
08.2012 - 11.2012
PROJECT MANAGER
Engineering Dynamics Inc./Bentley Systems
10.1994 - 07.2012
Bachelor of Arts - Human Resources Organizational Management
Loyola University
Skill Based Trainer, Rework American Alliance, Markel Foundation - undefined
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