CARLA GOUDY
Parkland,USA
Summary
Experienced career Administrative Professional dedicated to driving systematic improvements and enhancing efficiency. Committed to delivering advanced customer service by fostering innovation and upholding integrity. Skilled in leveraging judgment and experience to strategically plan and achieve goals, demonstrating a wide range of creativity and proficiency. Strong background in assisting the public in navigating complex governmental processes.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Enhanced Licensing Service Representative 2
Washington State Department Of Licensing
01.2011 - Current
- Provided licenses and permits to qualified applicants while adhering to the agencies policies and regulations
- Addressed customer questions, complaints, and concerns
- Recorded Management inquiries and escalations
- Conducted document and chain of custody audits
- Managed calendar and appointment planning
- Provided appropriate clerical and administrative duties
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Unemployment Insurance Specialist
Washington State Employment Security Department
01.2010 - 01.2011
- Provided professional guidance on insurance determinations
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
Court Clerk 2
City Of Auburn
01.2008 - 01.2010
- Developed a culture of excellent customer service to all stakeholders
- Executed judicial procedures and protocols
- Scheduled and monitored daily court schedules
- Provided and retained accurate and complete court records
- Assigned qualified arraignment and trial staff
- Administered daily operational compliance policies related to state, city and county regulations
- Processed public record requests in accordance with the Public Records Act; new case law; revisions to the RCWs and WACs
Administrative Clerk 2
Queensland Government Service Centre
01.2004 - 01.2007
- Assisted Registrar in day-to-day operations of Magistrates Court
- Aided Judicial Registrar in managing court files and financial reports
- Assisted Judicial Registrar in creating work schedules and monthly budgets
- Addressed and resolved customer service issues in a timely and thoughtful manner
Skills
- Efficient Typing Skills
- Proficient computer skills
- Project Management
- Superior attention to detail
- Strategic Planning/Implementation
- Employee Engagement
- Customer Relations
- Customer Relationship Management
- Schedule Management
- Payment Acceptance
- Problem-solving abilities
- Computer Proficiency
- Microsoft Outlook
- Order Fulfillment
- Recordkeeping strengths
- Calendar Management
- Process Improvements
- Performance Improvement Plans
Certification
Conflict Resolution, Drives Accounting V12, Oracle, Image Capture Plus, Microsoft Office, IDIPS, DFS, GUIDE, UIRM, DISCIS, JIS, WASIS
Accomplishments
Management Awards: 10 years of service with State of Washington
Volunteer Service: Grief Share facilitator, Sewing Seeds Group, H.O.P.E. (Helping others put off entanglements), Pierce and King County Community Outreach
Timeline
Enhanced Licensing Service Representative 2
Washington State Department Of Licensing
01.2011 - Current
Unemployment Insurance Specialist
Washington State Employment Security Department
01.2010 - 01.2011
Court Clerk 2
City Of Auburn
01.2008 - 01.2010
Administrative Clerk 2
Queensland Government Service Centre
01.2004 - 01.2007
Conflict Resolution, Drives Accounting V12, Oracle, Image Capture Plus, Microsoft Office, IDIPS, DFS, GUIDE, UIRM, DISCIS, JIS, WASIS
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