Carla Grayson
Houston,TX
Summary
Dedicated Commercial Property Manager with more than 3 years overseeing diversified portfolio of commercial properties. Maintained continual oversight of facilities totaling approximately 114,751 square feet. Easily takes on large-scale management roles while providing meticulous monitoring of building success and safety. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed to meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Commercial Property Manager
218 Services, LLC
Houston, Texas
06.2021 - Current
- Performed regular inspections of buildings and grounds to ensure all safety standards were met.
- Negotiated lease agreements with tenants, ensuring compliance with local laws and regulations.
- Resolved tenant complaints in a timely manner by coordinating with maintenance staff and other relevant personnel.
- Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.
- Communicated regularly with tenants regarding any changes in policies or procedures relating to their rental agreement.
- Coordinated with vendors providing services such as janitorial work, landscaping, security systems installation and monitoring.
- Prepared monthly invoices for tenants based on their rental agreements.
- Managed and oversaw operations, maintenance and administration of properties.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
Peer Educator/Teacher's Aide
Mullin School District
San Saba, TX
01.2020 - 02.2021
- Operated binders, sorters, folders, collators and other office equipment to facilitate administrative functions.
- Supports classroom teachers by managing files, preparing materials and updating records.
- Sorted and shelved books to help manage materials and free up teachers for more important work.
- Kept audio-visual supplies and equipment organized and ready for classroom use.
- Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
Telephone Sales Representative
Televerde
Phoenix, AZ
09.2016 - 02.2019
- Trained new hires and led team of 20 telemarketers.
- Helped new telemarketers learn best practices, communication strategies and performance standards.
- Maintained and recorded customer information in database.
- Proficient at computer dialing and computer software.
- Responded to questions with knowledgeable responses.
- Broke down objections using friendly, persuasive strategies.
- Educated customers about computer technology offerings meeting individual needs by describing offerings and answering questions.
- Made appointments with interested customers according to schedule availability.
- Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
- Maintained expert knowledge of client company products and services and equipped callers on team to successfully address 95% of customer questions.
Customer Care Advocate
United Health Care
Phoenix, AZ
01.2013 - 06.2015
- Identified consumer needs, clarified information and researched issues to provide alternative solutions.
- Completed paperwork within established guidelines to document consumer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked programs and provided services to improve consumer retention.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Food and Beverage Manager
Aramark
Glendale, AZ
08.2010 - 04.2013
- Oversaw various food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 15 team members and fulfilled dining needs and desires of patrons.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
Education
Career Diploma - Property Management
Ashworth College
Norcross, GA10-2022
Certification - Project Management
University Of California, Irvine
Irvine, CA01.2019
Certification - High Impact Business Writing
University Of California - San Diego
La Jolla, CA11.2017
Certification -
American Teller School
Phoenix, AZ01.1983
Some College (No Degree) - Small Business Management
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSome College (No Degree) - Level 1 & 2 Computer Technology
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Facilities Management
- Microsoft Office
- Building Maintenance
- Property Inspections
- Rent collection
- Tenant relations
- Work Planning
- Dispute Handling
- Business Development
- Codes Compliance
- Repair Planning
- Financial Oversight
- Database Management
- Schedule Coordination
- Monthly Fee and Payment Collection
- QuickBooks and Sage 50
- Fair housing mandates
- Tenant and eviction laws
- Commercial property
Additional Information
Software Proficiencies:
* Microsoft Office Suite
* Windows/Cloud Based Systems
* Proprietary CRM Database
* Web-based Applications
* Smart Sheet
* Microsoft POS
Timeline
Commercial Property Manager
218 Services, LLC
06.2021 - Current
Peer Educator/Teacher's Aide
Mullin School District
01.2020 - 02.2021
Telephone Sales Representative
Televerde
09.2016 - 02.2019
Customer Care Advocate
United Health Care
01.2013 - 06.2015
Food and Beverage Manager
Aramark
08.2010 - 04.2013
Career Diploma - Property Management
Ashworth College
Certification - Project Management
University Of California, Irvine
Certification - High Impact Business Writing
University Of California - San Diego
Certification -
American Teller School
Some College (No Degree) - Small Business Management
Maricopa Community Colleges - Gateway Community College
Some College (No Degree) - Level 1 & 2 Computer Technology
Maricopa Community Colleges - Rio Salado Community College
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