Carla Griffin
ROANOKE RAPIDS,North Carolina
Summary
Proven Medical Assistant with a track record of enhancing patient care and streamlining operations at FastMed. Leveraged expertise in HIPAA compliance and phlebotomy alongside exceptional communication skills to foster trust and efficiency. Achieved a significant improvement in clinical documentation accuracy, contributing to a 20% increase in patient satisfaction.
Conscientious Healthcare professional offering over 40 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Assistant
FastMed
1261 Julian Allsbrook Hwy. Roanoke Rapids NC 27870
12.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
CNA 2
HRMC
Roanoke Rapids, NC
09.2014 - 12.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
EMT-Intermediate
Gaston EMS
Gaston, NC
03.2002 - 09.2018
- Enhanced patient care by providing timely and efficient emergency medical assistance in various situations.
- Managed inventory of medical supplies onboard ambulance units, ensuring adequate stock levels for effective emergency response.
- Participated in ongoing training and professional development opportunities to stay current on best practices within the EMS field.
- Utilized strong interpersonal skills to effectively communicate with patients from diverse backgrounds, ensuring understanding of treatment plans.
- Collaborated with fellow EMTs to ensure seamless communication and coordination during high-pressure emergencies.
- Assisted in the training of new EMT personnel, sharing knowledge and expertise to facilitate their growth as professionals.
- Participated in community outreach programs to educate citizens on basic first aid measures and CPR techniques, promoting public health awareness.
- Operated emergency vehicles safely and efficiently, adhering to traffic laws while prioritizing rapid response times.
- Performed advanced airway management techniques, securing patients'' airways and maintaining proper ventilation during transport.
- Conducted thorough patient assessments, identifying critical health issues and prioritizing treatment plans accordingly.
- Ensured compliance with state regulations regarding continuing education requirements for EMT licensure renewal purposes.
- Administered appropriate medications following established protocols, ensuring accurate dosage and monitoring for potential side effects.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Transported patients to medical facilities and provided transportation to follow-up appointments.
- Utilized communication devices to maintain contact with supervisors.
Alzheimer's Director
Magnolia Gardens Inc.
Warrenton, NC
10.1992 - 09.2016
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GED -
Halifax Community College
Weldon, NC01.1984
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Medical Terminology
- Vital Sign Monitoring
- Direct Patient Care
- Clinical Documentation
- Phlebotomy
- Electronic Health Records
- Electronic Medical Records
- CPR
- Immunization Administration
- Specimens collection and processing
- Patient Assessments
- Medical Procedures
- Laboratory Specimen Collection
- Professionalism and Ethics
- Compassionate caregiver
- Sterilization techniques
- First Aid
- Anatomy and Physiology Knowledge
- Sterile technique
- OB/GYN procedures
- Prioritizing stat orders
- Valid NC driver's license
- Reliable transportation
- Laboratory maintenance
- Medical Equipment Operation
- Emergency procedures understanding
- Lab Equipment Operation
- Orthopedic splints
- Dementia and Alzheimer's knowledge
- Emergency Room Procedures
Certification
- CNA - Certified Nurse Assistant
- Certified Nurse Assistant 2
Timeline
Medical Assistant
FastMed
12.2021 - Current
CNA 2
HRMC
09.2014 - 12.2021
EMT-Intermediate
Gaston EMS
03.2002 - 09.2018
Alzheimer's Director
Magnolia Gardens Inc.
10.1992 - 09.2016
GED -
Halifax Community College