Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Carla Hadnot

San Diego,USA

Summary

Experienced with managing diverse caseloads, ensuring comprehensive support for clients. Utilizes strategic planning and problem-solving to enhance service delivery. Track record of effective collaboration and client advocacy.

Overview

9
9
years of professional experience

Work History

Lead Case Manager

PATH
06.2024 - Current
  • Assist with Providing supervision and training with Case Managers
  • Provide support in the oversight of the Case Managers and lived experience support staff.
  • Conduct quality assurance reviews on program data entry in HMIS system
  • Attend community collaborative meetings for resources and program representation
  • Assist in development of resources to enhance program service offerings
  • Investigation and report on client, community and staff grievances
  • Assist in the continued process improvement of the program and the program sites
  • Submit reports to the Program Manager related to program progress and outcomes.
  • Under the supervision of the program manager, provide oversight of program contracts to ensure successful implementation, coordination of participant services, achievement of program performance measures, and evaluation of services.
  • In collaboration with the Quality Assurance Department, ensure programs follow contracts and partnership agreements. Under the supervision of the program manager, function as a contact representative for program matters.
  • Under the supervision of the program manager, provide administrative oversight of the team, which may include coverage for the program manager. Support with the completion of critical incident reports as required by PATH policies and/or the contract.
  • Conducts intake and individualized needs assessment for all clients and collaborates to develop Individualized Service Plan (ISP) that addresses housing goals, maintaining/increasing income and other personal goals identified by the client including medical, mental health, substance use, financial resources, vocational, and social support needs.
  • Provides referrals, linkages, information, and support to resources that help clients to achieve their ISP goals. Completes program specific assessments (e.g. VI-SPDAT).
  • Evaluates strengths and challenges to addressing short term and long-term goals, conducts a 90-day review with PATH is an Equal Opportunity Employer after initial intake.
  • Maintains documentation standards as required by the Program and PATH policies, including completing case file notes in a timely manner and maintains a complete, accurate, and current client file with all required documents.
  • Develops therapeutic and/or professional relationships with clients and systems/partners that enhance efforts to engage and retain individuals with their housing goals.
  • Provides crisis intervention and risk assessment services focused on increasing safety and enhancing the clients’ ability to independently solve problems, utilize effective coping skills, and manage and self -coordinate own care, including services for individuals with chronic trauma.
  • Must demonstrate a commitment to diversity, equity, and inclusion through inclusive service delivery, continued learning and development, modeling inclusive behaviors.
  • Perform all other duties as assigned or required.

Case Manager

PATH
12.2021 - Current
  • Coordinate move-in into housing units, intakes, update clients’ files for Adult.
  • Assist with recertification through SDHC, Award letter and Disability Documents.
  • Ensure tenant well-being and unit habitability through a regular schedule of unit inspections and wellness checks.
  • Aid with critical issues that impact housing stability.
  • Assist with long- and short-Term Goals for Housing.
  • Gain expert knowledge of homeless populations, common barriers to housing, and overall knowledge of community resources.
  • Assist clients with understanding the building lease term agreement and provide education to tenants and rights and responsibility.
  • Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
  • Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
  • Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
  • Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Outreach Worker

PATH
05.2021 - 12.2021
  • Assistance with housing, transportation, benefits, Medical, Medications
  • VI -Spat, Assessment, Intake, Care Coordinator, Support Clients
  • Documentation, Files, meet client where they at.
  • Comply with HIPPA, County laws, Team meetings, Zoom.
  • Maintain Professionalism, Communication with other staff members and clients.
  • Maintain phone communication, Complete Ongoing training.
  • Providing referral to other services, provide lucky duck bags, sleeping bags, Hygiene kits, clothing, ID Vouchers, and transportation, bus pass
  • Adherent to program rules and regulations, Communication with PM

Peer Support Specialist

Path
11.2019 - 05.2021
  • Demonstrated ability to relate to the needs and concerns of peers seeking mental health services. Provide messages of hope and recovery.
  • Provide support, information, and access to needed resources and appropriate services. Provide information about available community resources upon discharge. Offer education on outpatient Substance use issues.
  • Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with patients' insurance requirements.
  • Engages Clients in meeting their healthcare needs and cultivates Client’s connection with the clinic and communities.
  • Participate in staff meetings and training as assigned.

Peer Support Specialist

Neighborhood house Association
04.2017 - 11.2019
  • Transport client from County jail/ TX programs, DMV, and Probation.
  • Document interaction, advocate, collaborate with clients and others.
  • Deliver evidence-based support services, trauma informed care, Mental Health.
  • Follow program rules and regulations, boundaries, ROI, etc.

Residential Assistance- PMC

St. Vincent De Paul
02.2017 - 04.2017
  • Conduct intakes on C-Star, scan documents, save on file, log in daily activities.
  • Conduct intakes new residents, bed checks, chores checks, curfew violations.
  • Interact with residents, one on one with Case Load, assist with inclement shelter.
  • Monitor residents TB test and update housing plans.
  • Document shift notes, debrief with oncoming staff. Support well-being and maintain communication with other staff Members/ Supervisor.

Education

AODS Certification -

San Diego City College
01.2010

MD Degree - Organization Leadership

Southern New Hampshire University

BA Degree - Human Service/ Mental Health

Southern New Hampshire University
03.2024

AA Degree - Behavioral Health

San Diego City College
01.2011

Skills

  • Demonstrated track record and passion for working with vulnerable populations with complex needs
  • Have a sincere interest in working with those that have experienced homelessness from a variety of age ranges and backgrounds
  • Excellent organizational and document management skills
  • Ability to work cooperatively and collaboratively with other HOPE staff, National CORE staff, public officials, private sector officials, parents, and community leaders
  • Ability to meet the needs of a diverse, low-income population
  • Ability to communicate effectively and demonstrate sensitivity to others
  • Ability to write clear, grammatically correct administrative tasks including but not limited to professional emails to internal and external stakeholders, meeting minutes, flyers, case notes, reports, narratives, social media posts
  • Ability to use Outlook, Word, Power Point, Excel and other basic computer software programs
  • Demonstrated ability to work independently and as part of a team
  • Experience using case management software, including Homeless Management Information System (HMIS), is strongly preferred

Accomplishments

  • Supervised team of three staff members.

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Lead Case Manager

PATH
06.2024 - Current

Case Manager

PATH
12.2021 - Current

Outreach Worker

PATH
05.2021 - 12.2021

Peer Support Specialist

Path
11.2019 - 05.2021

Peer Support Specialist

Neighborhood house Association
04.2017 - 11.2019

Residential Assistance- PMC

St. Vincent De Paul
02.2017 - 04.2017

MD Degree - Organization Leadership

Southern New Hampshire University

BA Degree - Human Service/ Mental Health

Southern New Hampshire University

AA Degree - Behavioral Health

San Diego City College

AODS Certification -

San Diego City College

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