Carla Hankins-Lafferty
Palm City,FL
Summary
Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Transcriptionist
Self Employed Services
Palm City, FL
12.2022 - Current
- Transcribed audio recordings into written documents with high accuracy.
- Edited and proofread documents to enhance clarity and professionalism.
- Maintained confidentiality of sensitive information during transcription processes.
Assistant Event Planner
Epic Events by JT
Ft. Pierce, FL
02.2021 - Current
- Assisted in planning and coordinating diverse events for clients.
- Developed event timelines and checklists to ensure smooth execution.
- Handled client inquiries and provided exceptional customer service support.
- Executed on-site logistics, including setup and breakdown of events.
- Monitored event progress throughout the day by troubleshooting issues that arise during the course of an event.
- Coordinated onsite logistics for events such as setup, teardown of equipment, catering services, audio, visual needs and other vendor requirements.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
Receptionist
Viviano Property Management
Port Saint Lucie, Florida
02.2020 - 08.2025
- Greeted visitors and clients, providing a welcoming atmosphere.
- Assisted in handling tenant requests and concerns promptly.
- Maintained cleanliness and organization of the reception area daily.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
Receptionist/Retail Sales Associate
Superior Event Rentals
Port Saint Lucie, Florida
02.2016 - 06.2019
- Greeted clients and guests warmly upon arrival at the event rental facility.
- Scheduled appointments and coordinated meetings for staff and clients effectively.
- Assisted in processing rental agreements and payments accurately for customers.
- Provided information about services and products, enhancing client understanding of offerings.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Processed payments and updated accounts to reflect balance changes.
Skills
- Problem solving
- Attention to detail
- Customer relationship management
- Client support
- Effective communication
- Payment processing
- Audio transcription
- Document editing
- Confidentiality maintenance
- Event coordination
- Timeline development
References
References available upon request.
Timeline
Transcriptionist
Self Employed Services
12.2022 - Current
Assistant Event Planner
Epic Events by JT
02.2021 - Current
Receptionist
Viviano Property Management
02.2020 - 08.2025
Receptionist/Retail Sales Associate
Superior Event Rentals
02.2016 - 06.2019
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