History
Carla Hartling
Human Resources
Hillsboro,OR
Summary
Organized and dependable candidate successful at managing multiple priorities and leading individuals with a positive attitude. Looking to transition from Sales to Human Resources and employ strong analytical and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Retail Sales Specialist
REI
03.2023 - 08.2023
- Educated customers regarding store policies, membership benefits, and current promotions to encourage additional sales purchases.
- Maintained 44.5% membership sales conversion rate for 2023 (store objective: 40%).
- Assisted fellow employees in obtaining higher membership conversion rates.
- Received cross-department training to improve knowledge of store products and to provide better customer service.
Retail Sales Lead
REI
03.2022 - 03.2023
- Promoted to Lead position within 5 months of hire date.
- Peer nominated for Anderson Award, REI's highest honor for non-management employees.
- Revamped department training checklists and facilitated training new employees.
- Monitored various audit reports daily and weekly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined department processes for regular and busy sale periods.
- Advised Sales Specialists in improving their membership conversion rates.
- Contributed to store and company-wide initiatives and goals: Capital One/REI Credit Card, REI Cooperative Action Fund, "Get Out in 5," etc.
Retail Sales Specialist
REI
10.2021 - 03.2022
- Helped store maintain 36% average membership conversion rate in 2021 by selling co-op memberships.
- Delivered in-depth information on products so customers could make educated decisions before purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
Startup Founder
Halia Singh, LLC
09.2019 - 12.2020
- Developed and launched e-commerce small business.
- Maintained and updated online shop to showcase available products.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities
- Deployed innovative sales and marketing strategies to facilitate business sales (YouTube, Instagram, and Facebook).
Patient Financing Coordinator
ClearChoice Dental Implant Centers
10.2010 - 06.2012
- Overhauled and maintained Promissory Note report of 1,000+ entries to reflect accurate sales and revenue data.
- Assisted in modifying and creating reports for Executive team to enhance sales goals visibility.
- Solely executed 95% of customer refunds across 31 centers nationwide.
- Created and managed daily Excel Refund Reports for Executive team.
- Trained my 2 replacements in job procedures and expectations.
Dental Implant Consultant/Outbound Contact Rep.
ClearChoice Dental Implant Centers
01.2009 - 10.2010
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions about dental implants, procedures, and financing options.
- Maintained 32% company goal of scheduling inquiring customers for in-person office visits.
- Created and managed cancellation reports for manager and Executive team.
- Assisted in preparing and executing 2-4 in-person seminars per week for company centers nationwide.
Service and Compliance Administrator
Insure-Rite, LTD
Salt Lake City, UT
01.2008 - 08.2008
- Modified fax retrieval process of insurance information received from Utah DMV
- Bimonthly monitored punctuality and proper file submissions from 170-310 insurance companies
- Utilized PGP Software and WinZip to decrypt and unzip hundreds of insurance files every month.
Education
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University - Hawaii
La'ie, HI12.2007
Skills
- Effective Leadership
- Strategic Time Management
- Analytical and Detail Oriented
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
- Excellent in Word, PowerPoint, and Excel
- Positive Engagement with Diverse People
- Exceeding Sales Goals
Timeline
Retail Sales Specialist
REI
03.2023 - 08.2023
Retail Sales Lead
REI
03.2022 - 03.2023
Retail Sales Specialist
REI
10.2021 - 03.2022
Startup Founder
Halia Singh, LLC
09.2019 - 12.2020
Patient Financing Coordinator
ClearChoice Dental Implant Centers
10.2010 - 06.2012
Dental Implant Consultant/Outbound Contact Rep.
ClearChoice Dental Implant Centers
01.2009 - 10.2010
Service and Compliance Administrator
Insure-Rite, LTD
01.2008 - 08.2008
Bachelor of Science - Hospitality And Tourism Management
Brigham Young University - Hawaii
Interests
Aviation
Outdoor activities (snowboarding, hiking, surfing)
Documentaries
Astronomy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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