Carla Haydon
Carrollton,IL
Summary
Proactive Human Resource Associate with extensive experience in healthcare administration, adept at maintaining compliance with labor laws and facilitating positive work environments. Expert in benefits administration, payroll issues, conflict resolution, and onboarding. Strong analytical and organizational skills, ensuring accuracy and efficiency in all HR and clerical tasks.
Overview
31
31
years of professional experience
Work History
Human Resource Associate
Illinois Department Of Corrections
08.2021 - Current
- Assisted in maintaining compliance with labor laws, reducing potential risks of fines or lawsuits against the company.
- Supported management in addressing employee concerns, facilitating open communication channels and fostering a positive work environment.
- Contributed to the development of long-term HR strategies that aligned with overall business objectives while encouraging sustained growth and success for the organization.
- Researched payroll, COBRA, disability and FMLA issues.
- Facilitated conflict resolution between team members, resulting in healthier work relationships and improved collaboration efforts.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Administered employee benefits programs and assisted with open enrollment.
- Developed and implemented onboarding and orientation programs for new employees.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Supported office efficiency by performing clerical tasks such as data entry,
photocopying, scanning, and faxing documents. - Demonstrated strong multitasking abilities while managing numerous tasks
simultaneously under tight deadlines.
Office Associate (Health Care Unit)
Illinois Department Of Corrections
11.2020 - 08.2021
- Developed and maintained spreadsheets in Excel to track medical information.
- Developed and maintained spreadsheets in Excel to track administrative information.
- Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated inter-departmentally to assist with workflow and gather reports and data.
- Handled sensitive information with discretion, ensuring confidentiality and maintaining trust within the office.
- Ensured timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Dental Clinic Clerk II
Southern Illinois University Edwardsville
01.1994 - 10.2020
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Used electronic systems to enter provider orders and retrieve test results.
- Streamlined clinic operations for improved patient flow and reduced wait times.
- Assisted dental staff with patient care, ensuring timely completion of appointments and procedures.
- Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
- Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
- Facilitated effective communication between patients and healthcare professionals, addressing concerns and answering questions promptly.
- Handled patient payments and copays, processing transactions accurately to maintain clinic revenue stream.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Supported clinical staff with administrative tasks, allowing them to focus on providing quality patient care.
- Reduced errors in billing through diligent review of charges prior to submission for payment processing.
- Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
- Kept track of important deadlines, ensuring timely renewal of licenses and certifications for clinic staff members as needed.
- Ensured patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided prompt, polite and professional in-person and telephone customer service.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office bookkeeping with insurance billing and patient payments.
Education
Associate of Science - Dental Assisting And Office Management
Lewis And Clark Community College
Godfrey, IL05.1988
Skills
- Analytical and Critical Thinking
- Organizational Skills
- Vendor Relations
- Payroll Administration
- Policies Implementation
- Analytics
- Diversity and Inclusion
- Maintaining Invoice and Vouchering Systems
- Compensation and benefits
- Adaptability and Flexibility
- Documentation and Recordkeeping
- Complex Problem-Solving
- Maintaining Detailed Ledgers
- Multitasking Abilities
- Wages and salary
- Preparing Financial Statements
Timeline
Human Resource Associate
Illinois Department Of Corrections
08.2021 - Current
Office Associate (Health Care Unit)
Illinois Department Of Corrections
11.2020 - 08.2021
Dental Clinic Clerk II
Southern Illinois University Edwardsville
01.1994 - 10.2020
Associate of Science - Dental Assisting And Office Management
Lewis And Clark Community College
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