Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carla Headley

Fountain,CO

Summary

Adept at enhancing operational efficiency and team productivity, my tenure at Goodwill of Colorado showcased my ability to streamline processes and foster team cohesion. Expert in consulting and negotiation, I excel in deploying data retrieval systems and leading employee development, significantly improving departmental performance and compliance. Team-minded coordinator with several years of comprehensive experience performing administrative support duties to help office run smoothly. Versed in maintaining up-to-date files, preparing and recording invoices and initiating and managing payroll. Tech-savvy and hardworking professional knowledgeable in office management and bookkeeping procedures. Meticulous professional with versatile background in various administrative support functions. Follows office workflow to increase performance levels, maintain files, and records and support teams with various administrative tasks. Outstanding knowledge of MS Office and accounting software.

Overview

23
23
years of professional experience

Work History

Coordinator II - Benefits

Goodwill of Colorado
Colorado Springs, CO
02.2017 - Current
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Analyzed data to identify trends in customer behavior and preferences.
  • Developed strategies to improve operational procedures and reduce costs.
  • Provided technical support to staff members regarding software applications and hardware systems.
  • Researched new technologies to enhance productivity levels across all departments.
  • Conducted regular training sessions for staff members on new software programs or processes.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.

ESS Technician IV - Leader

Colorado Department Of Corrections
Colorado Springs, CO
02.2002 - 06.2016
  • Responsible for personnel movement within the Department.
  • Research and confirm the accuracy of rates of pay.
  • Providing customer assistance by answering telephones in a timely manner and providing appropriate and professional assistance.
  • Monitor employee, investigators, attorneys review of personnel files and verify the appropriate releases. Maintain and follow proper documentation for I-9 records for the U.S. Department of Justice, Imigration and Naturaliation.
  • Responsible for supervision, Performance plans, reviews and evaluations of two or more employees.

Education

Bachelor of Science - Business Administration

Adams State College
Alamosa, CO
05-1985

High School Diploma -

Flagler Public Schools
Flagler
05-1981

Skills

  • Consulting
  • Recordkeeping
  • Data retrieval systems
  • Project assistance
  • Scheduling expertise
  • Negotiation
  • Workflow Coordination/Delegation
  • Time management abilities
  • Record-keeping
  • Administrative Procedures
  • Employee Evaluation
  • Team Management
  • Train employees and Team Building
  • Policy and procedure modification

Timeline

Coordinator II - Benefits

Goodwill of Colorado
02.2017 - Current

ESS Technician IV - Leader

Colorado Department Of Corrections
02.2002 - 06.2016

Bachelor of Science - Business Administration

Adams State College

High School Diploma -

Flagler Public Schools
Carla Headley