Carla Drake
Claremont,CA
Overview
12
12
years of professional experience
Work History
Provider Relations Coordinator
IHSS
Claremont, California
02.2023 - Current
- Conducted administrative tasks such as scheduling appointments, managing medical records, and verifying insurance coverage.
- Performed data entry of patient information into electronic health record systems.
- Prepared provider's office for visits by stocking supplies, organizing documents, and setting up equipment.
- Answered phone calls, emails, and other communication requests from patients seeking assistance or advice.
Manager
Bunny Bunch Boutique
Montclair
11.2022 - 02.2024
- Fostered trust with customers, acting as the primary point of contact
- Provide education and resources to customers
- Respond to customer inquiries across email, phone, chat
- Responsible for animal care, grooming, medical assistance, and training.
Customer Support Specialist
Horne LLP
Remote, Claremont, CA
10.2021 - 10.2022
- Exceeded inbound call requirements (100+ daily), providing high-level customer satisfaction
- Excelled in providing excellent judgment to teams.
- Act as a de-escalation point for the team, addressing tense situations with empathy and professional communication, and finding solutions in a fast-paced environment.
- Diligently resolved issues, meeting deadlines, in a personalized, accurate, and timely manner.
Independent Business Owner
Custom Curb Design
Claremont, CA
06.2012 - 03.2021
- Created and organized detailed product designs for presentation and client approval.
- Managed team projects and scheduling.
- Hired and trained new employees.
- Maintained accounting and payroll.
- Identified customer needs through user interviews, surveys, and other feedback mechanisms.
- Responsible for day-to-day operations of the business.
Education
Bachelor of Arts - Art History
Washington University
St. Louis, MO06-1985
Skills
- Organizational / Conceptual Thinking
- Proficient in Written / Oral Communication
- Project Management
- Microsoft Office / Zendesk / CRM
- Project Planning
- Product Design
- Prototype Development
- Knowledge of Industry Standards
Knowledgeskillsareas
- Customer Service Support
- Organizational & Conceptual Thinking
- Strong Verbal and Written Skills
- Project and Account Management
- Extensive Animal Care / Training
- Microsoft Office / Square / Zendesk
References
References available upon request.
Timeline
Provider Relations Coordinator
IHSS
02.2023 - Current
Manager
Bunny Bunch Boutique
11.2022 - 02.2024
Customer Support Specialist
Horne LLP
10.2021 - 10.2022
Independent Business Owner
Custom Curb Design
06.2012 - 03.2021
Bachelor of Arts - Art History
Washington University
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