Carla Hernandez

Work History

Fogg Street Lawn

07.2024 - 01.2025

Greeted customers with friendly style.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Kept bar presentable and well-stocked to meet customer needs.
Enhanced customer experience with engaging conversations and personalized drink recommendations.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Brugada Kitchen and Bar

01.2023 - 02.2024

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Used slow periods to restock supplies, ice, trays, and delivery bags.

Bucanas

03.2020 - 08.2023

Greeted customers in a fun and friendly way to make them feel welcome.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Maintained impeccably clean, attractive and well-stocked bar area.
Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Contributed to event success, planning beverage menus and efficiently serving large groups.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

La Costa Nayarit

09.2020 - 05.2023

Greeted customers and provided excellent customer service
Ensured proper sanitation of bar area and glassware, utensils and equipment.
Maintained inventory of liquor, beer, wine, and other beverages.
Upheld high sanitation and safety standards while delivering and serving food.
Communicated customer menu choices and special requests to kitchen staff to minimize errors
Transported food products,cleaned tables and counters, and stocked dinning room supplies
Picked up trash and removed spills promptly to keep dinning area fresh and inviting
Used POS system to accurately input orders and process payments.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.