Carla Herrera
Melbourne,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated person ready to apply education in the workplace.
Overview
4
4
years of professional experience
Work History
Front Counter Worker
Chick-fil-A
Viera, FL
09.2023 - Current
- Greeted customers and provided exceptional customer service.
- Resolved customer complaints in a professional manner.
- Monitored inventory levels and restocked shelves when necessary.
- Assisted kitchen staff by taking orders from customers at the front counter.
- Collaborated with coworkers to ensure efficient operations during peak hours.
- Processed payments accurately and efficiently while maintaining a balanced cash drawer.
- Prepared specialty drinks such as smoothies, frappes, lattes.
- Operated cash register to process payment transactions quickly and accurately.
- Organized take-out orders for pickup or delivery services.
Au Pair
Au Pair on Cultural Exchange - The Global Work & Travel
St Louis, MO
08.2021 - 08.2023
- Maintained organized and clean children's areas.
- Developed strong relationships with families by exhibiting professionalism throughout employment period.
- Cared for children in a nurturing manner by providing meals, snacks, bathing and dressing them.
- Prepared daily reports on the children's progress which were sent to parents on a weekly basis.
- Traveled with family to help with vacation activities and childcare.
Business Owner
Pasteles de Jesusa
Valencia, Venezuela
08.2020 - 06.2023
- Kept records for production, inventory, income, and expenses.
- Determined pricing for products or services based on costs and competition.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained and supervised employees.
- Resolved issues quickly through meticulous research and quick decision-making.
- Delegated work to staff, setting priorities and goals.
Accounting Intern
Promotora Tantalo C.a
Valencia, Venezuela
10.2019 - 03.2024
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Prepared bank reconciliations and journal entries to record transactions in the general ledger.
- Processed payments, credits and other transactions using company software applications.
- Generated reports using Microsoft Excel.
Education
BBA - Accounting
Universidad Arturo Michelena
Venezuela12-2020
Skills
- Maintaining Records
- Food Safety Knowledge
- Excellent Work Ethic
- Customer Service
- Bilingual in English
- Accounting Operations Processes
- Monthly Close Reporting
- Social Media Management
- Teamwork and Collaboration
- Willing to learn on the job
- Having a strong desire and determination to achieve gols and succeed
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
Front Counter Worker
Chick-fil-A
09.2023 - Current
Au Pair
Au Pair on Cultural Exchange - The Global Work & Travel
08.2021 - 08.2023
Business Owner
Pasteles de Jesusa
08.2020 - 06.2023
Accounting Intern
Promotora Tantalo C.a
10.2019 - 03.2024
BBA - Accounting
Universidad Arturo Michelena