- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Gym Workouts
- Swimming
- Fundraising Events
- Animal Welfare Advocacy
- Participating in fundraising events to support local charities, schools, or community projects
- Dance
- I enjoy helping others and giving back to the community
Carla Hill
Summary
Driven customer service with solid background in medical and hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities.
I have successfully created a small business that is profitable and is now handed down to my grown children. The knowledge and dedication from this I believe will a great asset here.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Host
Pulte homes
04.2018 - 01.2020
- Greeting customers, Acting Host, answering calls, various other office tasks
- Answered customer questions about hours, seating, and sales information.
- Enhanced customer satisfaction by promptly greeting and caring for guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Part time position that was held with a full time job
Sleep Coach (medical Customer Sales)
Sleep Solutions
01.2019 - 09.2019
- Inbound calls for sleep apnea supplies. Medical office use of medical billing and coding as well as Sales and Customer service skills
- Sustained excellent customer relations through friendly interactions and attentive listening to each guest''s needs or preferences.
- Developed strong communication skills by interacting with diverse clientele on a daily basis, improving overall customer relations quality within the store environment.
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
The Little Clinic
- Customer service handling patients, insurance billing and cash posting.
Owner and Acting Manager
St Francis Pet Sitting
2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Family owned Business I created and have now given to my grown children. I now only need to supervise and oversee part time
Customer Relations
Mitsubishi Motors Corporate office
11.2018 - 2025
- Call Center inbound and out. All customer service concerns and questions handled.
- Tracking trending vehicle concerns with NHTSA
- Liason between customers and dealerships as well as other Personnel
- Remote position
- Maintained client database accurately using CRM software systems allowing efficient tracking of leads and follow-ups resulting in better customer relations management strategies implementation.
- Provided ongoing training and support to junior staff members, enhancing their knowledge of products and services as well as best practices in customer relations.
- Supported company growth by training and mentoring new hires on landscape installation techniques, safety protocols, and customer relations best practices.
- Maintained strong customer relations and effective customer service standards.
Tier 1
Ibex Global (for Apple)
01.2017 - 01.2018
- Technical support for all Apple products.
- Troubleshooting and fixing all software concerns over the phone
- All models of IPhones/IPads/Macs etc. Including, but not limited to, IOS,VPN, network, restore, recovery and general how to.
- Call center in bound
HSN (Home Shopping Network)
01.2010 - 01.2014
- Sales including placing orders, selling and handling of transactions
- Service including refunds, returns, exchanges
- Remote position
- Call center In bound
Waste Management
05.2010 - 09.2010
- Call center in bound
- Customer service representative for billing, questions, dispute resolution
ICU Information claims unit
Medical Reimbursements of America
04.2007 - 03.2010
- Calling health insurance on behalf of patients for payment
- Billing health insurance
- Follow up on health billed to ensure timely filing and payment
- 2 different position held
Client service specialist
Medical Reimbursements of America
04.2007 - 12.2009
- Clients main point of contact providing a high level of service to meet company commitments and objectives.
- Maintain relationships with clients and act as a liaison between hospital clients and OPS to facilitate timely resolution of client accounts
Dominic and Irvine Medical Research
04.2005 - 11.2006
- Medical research for hospitals in regard to procedures and equipment
- Research capturing on several hospital databases
Medical records
Greenville Hospital System
01.2004 - 01.2005
- Handling of all patient information into charts doctors and surgeons.
- Responsible for records and retention
- Patient billing
- Verification of insurance
Registered Pharmacy Technician
Bi-lo and CVS pharmacies
01.1999 - 01.2004
- Filing prescriptions which involved handling of medication, reading prescriptions and labeling prescription drugs correctly
- Billing insurance
- At this company, I was an integral part of the start up for a new medication delivery system. Also taught the medication practicum to the nursing staff in nursing homes.
Education
Psycology, sociology and Linguistics
Greenville Technical College
Skills
- All Microsoft normally used from Word, Works, Excel and on
- Also Salesforce, Sequel and most common hospital or medical billing used as well PAS, Needles and all standard pharmacy systems used
Certification
CPAR (Certified Patient Account Representative), CPHT (Pharmacy Certification and registration, CPAR and HIPAA complained training with certifications.
Interests
Timeline
Sleep Coach (medical Customer Sales)
Sleep Solutions
01.2019 - 09.2019
Customer Relations
Mitsubishi Motors Corporate office
11.2018 - 2025
Host
Pulte homes
04.2018 - 01.2020
Tier 1
Ibex Global (for Apple)
01.2017 - 01.2018
Waste Management
05.2010 - 09.2010
HSN (Home Shopping Network)
01.2010 - 01.2014
ICU Information claims unit
Medical Reimbursements of America
04.2007 - 03.2010
Client service specialist
Medical Reimbursements of America
04.2007 - 12.2009
Dominic and Irvine Medical Research
04.2005 - 11.2006
Medical records
Greenville Hospital System
01.2004 - 01.2005
Registered Pharmacy Technician
Bi-lo and CVS pharmacies
01.1999 - 01.2004
The Little Clinic
Owner and Acting Manager
St Francis Pet Sitting
2011 - Current
Psycology, sociology and Linguistics
Greenville Technical College
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