Carla Hites
Tiffin,OH
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Pub 400, adept in workplace safety and customer service. Leveraged critical thinking and medical terminology knowledge to streamline processes, achieving significant improvements in patient care coordination and inventory management. Demonstrates exceptional problem-solving abilities and active listening, ensuring high standards of service and safety. Hardworking employee, brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Managing Bartender
Pub 400
2022.10 - Current
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Managed cash handling procedures, maintaining accuracy and accountability throughout daily operations.
Medical Receptionist
NOMS Healthcare
2023.11 - 2024.03
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Direct Support Professional
ECI
2017.04 - 2019.03
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
STNA
All American Staffing
2015.09 - 2017.01
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
Education
Certificate - Phlebotomy Technician
Mercy College of Ohio
Toledo, OH04.2024
High School Diploma -
Columbian High School
Tiffin, OH05.2011
Skills
- Workplace Safety
- Scheduling Staff
- Sanitation Standards
- Task Delegation
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Insurance Verification
- Medical terminology knowledge
Certification
- Certified phlebotomy technician, Mercy College of Ohio Graduate - April, 2024
Timeline
Medical Receptionist
NOMS Healthcare
2023.11 - 2024.03
Managing Bartender
Pub 400
2022.10 - Current
Direct Support Professional
ECI
2017.04 - 2019.03
STNA
All American Staffing
2015.09 - 2017.01
Certificate - Phlebotomy Technician
Mercy College of Ohio
High School Diploma -
Columbian High School
- Certified phlebotomy technician, Mercy College of Ohio Graduate - April, 2024
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