Carla Hoover
Marshalls
Cypress,TX
2024
years of professional experience
Dynamic Coordinator with a proven track record at Marshalls, excelling in project coordination and customer service. Expert in multitasking and strategic planning, I enhanced team productivity through effective scheduling and relationship building. Spearheaded community outreach initiatives, significantly boosting engagement and improving public image while ensuring seamless project execution.
Work History
Shift Leader
5 Years 11 Months- Supervised front-of-house and kitchen teams to maintain smooth shift operations.
- Coordinated opening and closing procedures, ensuring station readiness and compliance.
- Monitored food safety, cleanliness, and sanitation standards throughout service periods.
- Trained new crew members on service procedures, equipment use, and brand standards.
- Managed cash handling, register accuracy, and end-of-shift reconciliation tasks.
- Resolved customer concerns quickly to support positive dining experiences.
- Inspected product quality and inventory levels to support consistent service delivery.
- Organized labor coverage and prioritized tasks to meet peak-period demand.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Coordinator
25 Years 7 Months- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Coordinated daily store operations to support merchandising, inventory, and customer service workflows.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Reduced expenses for office supplies by negotiating contracts with suppliers, achieving cost savings without compromising on quality.
Coordinator
- Coordinated daily store operations to support merchandising, inventory, and customer service workflows.
- Tracked stock levels and flagged replenishment needs to maintain product availability.
- Assisted department associates with scheduling changes, task assignments, and floor coverage.
- Processed shipment details, delivery updates, and backroom organization using store systems.
Coordinator
9 Years- Coordinated daily store operations to support merchandising, inventory, and customer service workflows.
- Tracked stock levels and flagged replenishment needs to maintain product availability.
- Assisted department associates with scheduling changes, task assignments, and floor coverage.
- Processed shipment details, delivery updates, and backroom organization using store systems.
- Resolved routine customer concerns by directing requests to appropriate store resources.
- Prepared sales floor displays and supported planogram updates for seasonal transitions.
- Communicated operational updates to managers and team members to maintain consistent execution.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Monitored order accuracy, pricing changes, and signage compliance across assigned departments.
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Conducted comprehensive market research to inform strategic planning.
Education
High School Diploma
Skills
Multitasking and organization
Customer service
Data entry
Decision-making
Work Planning and Prioritization
Relationship building
MS office
Project coordination
Discretion and confidentiality
Schedule coordination
Document management
Scheduling and calendar management
Presenting ideas and plans
Recordkeeping
Project Support
Staff management
Meeting coordination
Strategic planning
Event planning
Project assistance
Administrative leadership
Event coordination
Staff supervision
Timeline
Coordinator
Marshalls
12.1997 - 07.2023Read More
Coordinator
Venture Dept Store
03.1982 - 03.1991Read More
Shift Leader
KFC Restaurant
09.1976 - 08.1982Read More
Coordinator
Ross Stores
1991 - 12.1997Read More
Libby Hight
High School Diploma
Read More