Carla Hope
Keene,NH
Summary
I have managed a team of 15-18 people over the last three years. I am considered a "working manger" so I handle a book of business as well as management duties. I focus on the High Net Worth. I am very organized and dependable. I am committed to streamlining procedures and taking on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Personal Insurance Division Manager
Hilb Group | Clark-Mortenson Insurance
04.2012 - Current
- Spearheaded change management initiatives to ensure successful implementation of new systems or processes within the division.
- Established clear and consistent policies and procedures.
- Built strong relationships with key stakeholders to enhance collaboration efforts both internally and externally.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals and a book of business of about 1,200 policies
- Maintained high standards of customer service by building relationships with clients.
Pharmacy Technician
Bannon Pharmacy
03.2002 - 10.2011
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Account Manager
Clark-Mortenson
03.2001 - 03.2002
- Collected premiums on or before effective date of coverage.
- Conducted annual reviews of existing policies to update information.
- Educated clients on insurance policies and procedures.
Education
High School Diploma -
Stevens High School
Claremont, NH06.1994
No Degree -
Keene State College
Keene, NHCertified Personal Risk Manager -
National Alliance
Austin, TX06.2022
Skills
- Project Implementation
- Customer Service
- Relationship Building
- Client Base Retention
Certification
Accredited Advisor in Insurance (AAI)
Accredited Customer Service Representative (Personal, Commercial, and Life & Health)
Property & Casualty Insurance License
Life & Health Insurance License
Additional Information
Keene Rotary Club (November '22-Present)
Timeline
Personal Insurance Division Manager
Hilb Group | Clark-Mortenson Insurance
04.2012 - Current
Pharmacy Technician
Bannon Pharmacy
03.2002 - 10.2011
Account Manager
Clark-Mortenson
03.2001 - 03.2002
High School Diploma -
Stevens High School
No Degree -
Keene State College
Certified Personal Risk Manager -
National Alliance
Accredited Advisor in Insurance (AAI)
Accredited Customer Service Representative (Personal, Commercial, and Life & Health)
Property & Casualty Insurance License
Life & Health Insurance License
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