Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carla Hopkins

Charlotte,North Carolina

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Records Administrator

Wsp Usa
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Followed confidentially regulations to maintain privacy.
  • Developed efficient filing system to retrieve records quickly.
  • Responsible for ensuring all documents are assigned a Records Control Number (RCN)before going into the Records Control Center (RCC).
  • Managed all records in the RCC, updating the RCC log, sending and recording all controlled documents that are sent to appropriate parties.
  • Making sure team members had the latest revision of controlled documents issued.
  • Keeping the RCC in compliance with WSPs Quality Assurance/Control policies as it related to RA responsibilities.
  • Created Qualification Packages for personnel working on Nuclear projects.

Fleet Coordinator

Wsp Usa
  • Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
  • Documented equipment transfers and sales details for accurate record keeping.
  • Provided all drivers with pertinent safety materials regarding rules and regulations.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Created documents by reviewing data to recommended courses of action for senior decision-making processes.
  • Ensured that all company vehicles are insured and registered.
  • Scheduled maintenance on trucks and made appointments with the dealerships to repair.
  • Setup Bridge Rentals as needed.
  • Coordinated with outside vendors to install required equipment such as telemactics/Nauto devices.
  • Coordinated the cycling of trucks and assisted ordering replacements.
  • Add/delete new drivers in the system.

Administrative Assistant

WSP
08.1998 - 06.2023
  • Assisted Project Managers with proposals, project setups, created basic HASP for each project adding required PPE, closest hospital, and who to contact in case of emergency and project closeouts.
  • Performed various tasks ensuring that all policies and procedures were followed.
  • Maintained documents and records in a controlled environment.
  • Prepared client and subcontractor invoices for processing by coding them with the necessary information prior to sending it for payemnt.
  • Processed requisitions and check requests.
  • Updated spreadsheets and databases to track, analyze and report on performance and budgeting data.
  • Assisted with other administrative responsibilities assigned.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Entered WSPs invoice onto a Client's base - provided invoice making sure the numbers transposed correctly, email the invoice to the Client's Bot system.
  • Uploaded Client specific invoices into Ariba making sure funds, are allocated appropriately to each PO Line.
  • Used another Client's specificspreadsheet and into WSP fees/charges onto the spreadsheet insuring accuracy.
  • Created and maintained databases to track and record customer's budget by the project, phase and task.
  • Supported program operations by preparing and updating documents, reports and spreadsheets.
  • Created and updated records and files to maintain document compliance.
  • Completed multiple tasks simultaneously to optimize project completion.
  • Provided assistance with preparation of project-related reports, manuscripts and presentations
  • Performed work according to project schedules and established quality standards.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Created project files for each project and maintained current data in each file.
  • Assisted PM with project write-offs for items not available for billing to or collection from customers.
  • Reviewed and approved timesheets for project employees.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.

Education

High School Diploma -

Garinger High School
Charlotte, NC
06.1988

Skills

  • Microsoft Dynamics
  • Document Retrieval
  • Judgment and Decision-Making
  • PC Proficiency
  • Administrative Procedures

Certification

  • North Carolina Secretary of State, Notary Public

Timeline

Administrative Assistant

WSP
08.1998 - 06.2023

Records Administrator

Wsp Usa

Fleet Coordinator

Wsp Usa

High School Diploma -

Garinger High School

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Carla Hopkins