Carla Hortet

Led real estate strategy initiatives, focusing on cost-effective solutions and maximizing site utilization.

Acted as the liaison between senior leadership and the real estate team, ensuring alignment on strategic objectives.

Managed a diverse portfolio of properties, consistently identifying opportunities for optimization.

Directed market analysis efforts, providing actionable insights and recommendations to business units.

Collaborated with all business units to conduct market analyses and provide strategic solutions.

Managed the LATAM portfolio, offering expert support from both a strategy and facilities management perspective, covering hard and soft services.

Worked closely with the global business leaders and Brazil leadership to recommend and execute Real Estate initiatives that are consistent with the Group´s strategy.

Supported Brazil Real Estate Director in managing UHG Brazil portfolio, on initiatives such as properties selling, auctions, and all opportunities of occupancy cost reduction.

Safety team support by creating the work plan the area with a strong focus on people safety and fire life subjects.

Responsible for guaranteeing the good communication between Brazil and global teams and provide tools for the local teams so they are able to succeed in their objectives.

Responsible for managing the Facilities activities for Puerto Rico and Colombia, in activities such soft services (reception, cleaning, general maintenance, cafeteria) and hard services (Generator, UPS, CCTV, Access Control, HVAC).

Responsible for guaranteeing the best client experience and impeccable relationship with leadership

Responsible for managing Real Estate initiatives supporting local teams and COO in the strategic plans. Acted as a facilitator between local and global teams interacting with all levels of leadership

Acted as a guardian of the best practices making sure the local teams are guided to success and provided with tools and resources for developing the activities Responsible for managing the ombudsman channel to attend all COO´s structure

Management of the construction and implementation of two offices (Curitiba and São Paulo) contributing with project end to end: Planning and Execution Vendor management.

Recruitment and development of the Facilities (Soft and Hard, services team.)

Provided outstanding customer services and support to our 1200+ employees (Call Center and Software Delivery).

Responsible for providing operational day-to-day leadership of the Facilities team, which includes soft services (reception, cleaning, general maintenance, cafeteria, and courier) and hard services (Generator, UPS, CCTV, Access Control, HVAC).

Budget planning and management.

Lead strategic projects in order to help business to achieve financial goals, by prioritizing sustainable initiatives and processes improvement.

Led implementation and test of the business continuity plan for OGS in Brazil.

Managed the Shared Services Department composed by a team of 20 employees and the following areas: Travel Desk, Facilities, IT Support, Risk Control, Marketing and Communications.

Drove the team to results and stablish the department’s goals in accordance with the group’s guidelines and standards and strategy.

KPYs analysis.

Capex/Opex planning and management.

Performance management.

Implemented processes and procedures in each area of the business, ensuring global standards

Member of the Management Committee, where was responsible for presenting the Shared Services results and participating of decisions in order to support the business

Contributed for the company to be ranked among the best places to work in Brazil for 6 consecutive years, by providing better work environment and excellent employee experience.

Responsible for managing soft services (reception, cleaning, general maintenance, cafeteria) and hard services (Generator, UPS, CCTV, Access Control, HVAC).

Space planning.

Infrastructure maintenance.

Access control.

Third parties management.

Events ( such as end year party, celebrations , etc)

Administrative daily activities, such as inventory and stationary.

Fire brigade team organization and BCP document and exercise.