Carla Horton
Canton,MS
Summary
Outgoing and assertive Certified Clinical Medical Assistant/ Certified Phlebotomy Technician with over 5 years within the healthcare field. Experienced working as part of a team, and as an individual. Skilled in customer service, office administrative, and performing clinical duties.
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CNA
Nichols Center
08.2024 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered high-quality care to [Type] patients in hospital facility.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
CNA
Nichols Center
08.2024 - Current
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Patient Care Specialist
Fast Pace Health Urgent Care
05.2023 - 08.2024
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Enhanced office productivity by handling high volume of callers per day.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
Remote Customer Service
Paramount Staffing
01.2018 - 03.2020
- Monitored service quality to support customer needs and promote loyalty.
- Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Delivered service to customers within agreed-upon service levels and established performance standards.
- Responded to customer inquiries regarding new accounts and account services.
- Developed and implemented strategies to deliver quality customer service.
- Utilized customer feedback to improve customer service.
- Assisted customers with [Product or Service] selection through carefully curated questions.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
Education
Certification -
Majestic Technical Institute
Byram, MS08.2022
Certification - undefined
Majestic Technical Institute
Ackerman, MS05.2022
Certification - undefined
Holmes Community College
Goodman, MS10.2017
High School Diploma - undefined
Continental Academy
Miramar, FL07.2011
High School Diploma -
Continental Academy
Miramar, FL07-2011
High School Diploma - undefined
05.1999
No Degree - General
Williams Sullivan High
Durant, MS05-1999
Skills
- Negotiation
- Venipuncture
- Specimen collection / processing
- Phlebotomy
- EMR Systems
- Epic
- Patient Care
- Triage
- Transcription
- Vital Signs
- Medical office experience
- Organizational skills
- Time management
- End-of-life care
- HIPAA compliance
- Health monitoring
- Maintaining confidentiality
- Patient advocacy
- Basic life support
- Physical stamina
- Active listening
- Dressing assistance
- Clinical documentation
- Vital signs monitoring
- Compassionate communication
- Patient care
- Critical thinking
- Compassion and empathy
- Flexibility and adaptability
- Toileting assistance
- Feeding assistance
- Problem-solving
- Emergency response
- Team collaboration
Certification
- AED Certification
- Certified Phlebotomy Technician
- CNA
- CCMA Certification
- CPR Certification
- Certified Medical Assistant
- PBT (ASCP)
ACT
It is a National Career Readiness Certificate. I score a Level 4 ( Silver Level)on my tests.
Timeline
CNA
Nichols Center
08.2024 - Current
CNA
Nichols Center
08.2024 - Current
Patient Care Specialist
Fast Pace Health Urgent Care
05.2023 - 08.2024
Remote Customer Service
Paramount Staffing
01.2018 - 03.2020
Certification - undefined
Majestic Technical Institute
Certification - undefined
Holmes Community College
High School Diploma - undefined
Continental Academy
High School Diploma - undefined
Certification -
Majestic Technical Institute
High School Diploma -
Continental Academy
No Degree - General
Williams Sullivan High
Similar Profiles
Shasta M. KovaleskyShasta M. Kovalesky
Residential Manager at Kimi Nichols CenterResidential Manager at Kimi Nichols Center
Latasha StokesLatasha Stokes
Dietary Cook at The Nichols CenterDietary Cook at The Nichols Center
Kenneth HaggertyKenneth Haggerty
INSPECTOR at Freese and NicholsINSPECTOR at Freese and Nichols
Toni CofferToni Coffer
Distribution Associate 1 at TeleflexDistribution Associate 1 at Teleflex
Takita ChaneyTakita Chaney
Assistant Manager at Southern Sky BrandsAssistant Manager at Southern Sky Brands