Carla Ingram
Central Point,OR
Summary
Energetic professional with documented success in managing retail sales, inventory control and advertising. Well-versed in running successful retail store, including opening and closing procedures. Talented at motivating employees to performance excellence. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
MST-Merchandise Sales Team
Lowes Home Improvement Stores
Medford, OR
05.2021 - Current
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Pricing, auditing bays, ordering collateral. Maintaining and cleaning of bays in store to look like grand opening.
- Supported sales team members to drive growth and development.
Fulfillment Clerk
Lowes Home Improvement Stores
Medford, OR
01.2021 - 05.2021
- Helping customers with online orders
- Received and processed customer orders accurately and efficiently.
- Resolved customer complaints regarding product quality or delivery issues quickly and professionally.
- Utilized computer software systems to track orders, update inventories, and process payments.
Install Sales Coordinator
Lowes Home Improvement Stores
Medford, OR
11.2019 - 01.2021
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Worked with production teams to assess, update and optimize delivery dates for customers.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Project manager from inception to completion. Continue communication between customers and installers to insure customers satisfaction.
- Review any customers complaints to find the root cause of the problems and how to better serve our customers in the future.
Price Coordinator
Lowes Home Improvement Stores
Medford, OR
09.2017 - 11.2019
- Implementation pricing systems, processes and guidelines to attain sales goals
- Adjusted pricing across multiple sales channels to meet market conditions.
- Maintained accurate records of all transactions involving pricing activities.
- Coordinated pricing strategies with internal departments for new and existing products.
Head Cashier
Lowes Home Improvement Stores
Medford, OR
11.2015 - 09.2017
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Credit Coordinator/Cash Office Associate
Lowes Home Improvement Stores
Cotati, CA
06.2006 - 11.2015
- Provided guidance to junior staff members on proper procedures for processing requests related to credit extensions or adjustments.
- Analyzed credit reports to assess risk levels and develop suitable terms for new accounts.
- Researched and resolved customer disputes regarding invoices, payments, and discrepancies.
- Oversaw daily activities of the Credit Department including monitoring progress against goals set by senior management.
- Bank deposits and daily cash flow
- Counting and balancing till for next day
- Researching shortages and overages.
Education
Master of Science - Operations Management
Southern New Hampshire University
Hooksett, NH05-2026
High School Diploma -
Petaluma High School
Petaluma, CA06-1982
Skills
- Promotional Planning
- Supply Chain Coordination
- Competitor Analysis
- Sales Training
- Customer Service
- Training and Mentoring
- Sales Coaching
- Staff Scheduling
- Cash Handling
- Process Development
- Follow-Up Calls
Timeline
MST-Merchandise Sales Team
Lowes Home Improvement Stores
05.2021 - Current
Fulfillment Clerk
Lowes Home Improvement Stores
01.2021 - 05.2021
Install Sales Coordinator
Lowes Home Improvement Stores
11.2019 - 01.2021
Price Coordinator
Lowes Home Improvement Stores
09.2017 - 11.2019
Head Cashier
Lowes Home Improvement Stores
11.2015 - 09.2017
Credit Coordinator/Cash Office Associate
Lowes Home Improvement Stores
06.2006 - 11.2015
Master of Science - Operations Management
Southern New Hampshire University
High School Diploma -
Petaluma High School
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