Carlancia Jean
Cottage Grove,WI
Summary
Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tool Room Attendant
Army Aviation Support Facility
09.2019 - Current
- Receiving, inspecting, delivering supplies and equipment
- Maintain military equipment records
- Issuing and receiving equipment, ordering, and maintaining stock supplies
- Conducting 100 percent monthly, weekly inventory checks
- Monthly and annual equipment inspection
- Used micrometer and visual inspections to evaluate tools for defects and wear
- Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues
- Compared shipping orders and invoices against contents received to verify accuracy
- Supported reporting, accounting, and record-keeping staff with accurate updates regarding shipment information
- Maintained instruments and tools to help team complete job tasks quickly and with accurate outcomes
- Kept inventory of hand tools and gauges calibrated for use
- Verified computer inventory against physical inventory and resolved discrepancies
- Charged raw materials to specific jobs and documented lost or broken tools
- Tracked excess materials and coordinated returns of damaged or unused items to vendors
- Sorted and delivered materials to different work areas and staff
- Verified orders by comparing names and quantity of items packaged with shipping documents
- Utilized forklift or pallet truck to load, unload, transport, and store goods
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts
- Using software access program (SAP) to maintain inventories and to orders parts
Guest Representatives
Courtyard By Marriott Madison East
11.2017 - 05.2019
- Greeted patients and families, providing them with information relevant to their stay.
- Booked, cancelled, and answered questions about Guest reservations and establishment policies.
- Maintained clean and safe environment for guests/patrons and employees.
- Effectively responded to more than hundred guest inquiries per day.
- Maintained confidential files and records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, helped, and answered questions to build rapport and retention.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
Server
World Of Beer
08.2016 - 11.2017
- Served food and beverages while maintained high quality formal table service to over 100 plus customers daily
- Ensured proper presentation and preparation of food products and beverages in appealing way
- Organized large parties' reservation and special requests efficiently and accurately
- Resolved complaints quickly and efficiently while keeping customer's best interests in mind
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Used slow periods to restock supplies, ice, trays, and delivery bags
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
- Seated customers in timely manner by managing reservations and wait lists skillfully
Sales Associates
J.Crew
04.2014 - 08.2016
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions and balancing drawers
- Achieved more than twenty- thousand in sales per quarter
- Directing customers to merchandise within store
- Increasing store sales by more than hundred thousand
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges, and refunds in accordance with store policy
- Prepared merchandise for sales floor by pricing and tagging
- Maintained calm demeanor and professionally managed issues in busy, high stress situations
- Engaged with customers to effectively build rapport and lasting relationships
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Science - Human Resources Management
Madison Area Technical College
Madison, WI05-2024
Skills
- Tooling inspection
- Stock control
- Maintenance logging
- GMP compliance
- Item tracking
- Tool retrieval
- Shipping coordination
- Access management
- Package preparation
- Record-keeping
- Order Verification
- Inventory Management
- Shipment planning
- Problem-solving aptitude
- Multitasking
- Adaptability
- Inventory Control Systems
- Equipment Maintenance
- Detail orientation
- Inventory Auditing
- Cycle counting
- Negotiation Skills
Certification
- General Supply Specialist, Army - 2017
- Supply Chain Management, Army - 2020
Timeline
Tool Room Attendant
Army Aviation Support Facility
09.2019 - Current
Guest Representatives
Courtyard By Marriott Madison East
11.2017 - 05.2019
Server
World Of Beer
08.2016 - 11.2017
Sales Associates
J.Crew
04.2014 - 08.2016
- General Supply Specialist, Army - 2017
- Supply Chain Management, Army - 2020
Associate of Science - Human Resources Management
Madison Area Technical College
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