Summary
Overview
Work History
Education
Skills
Timeline
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Carla Jackson

Baltimore,MD

Summary

I am seeking a position where I can utilize my skills in a company that would provide opportunities for growth, and also allow me to learn as much as possible. Giving an excellent performance and interacting on a professional level is my mission.

Overview

12
12
years of professional experience

Work History

Lead Associate

Red Hawk LLC
Rosedale, Maryland
10.2015 - 08.2024
  • Managed daily operations, including inventory control.
  • Reviewed daily and weekly reports from department heads regarding progress toward meeting established goals.
  • Trained new hires on company policies, procedures and best practices.
  • Supervised a team of 5-10 shipping associates in daily operations.
  • Managed inventory levels by monitoring stock levels and ordering new supplies when needed.
  • Maintained accurate tracking records for all shipments, including order numbers, weights, costs.
  • Cultivated positive relationships with FedEx, UPS and DHL personnel.
  • Assigned tasks to employees according to their skill level and experience.
  • Identified discrepancies between source documents and entered data.
  • Collaborated with other departments to resolve issues regarding incorrect data entries.
  • Performed data entry from paper documents, emails, and other sources into computer systems.

Supervisor

Restaurant Depot
Baltimore, Maryland
09.2012 - 06.2014
  • Resolved customer complaints professionally in accordance with company policy.
  • Followed company security procedures for handling large sums of money.
  • Operated the cash register efficiently and accurately, processed payments by cash, credit card, or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Verified visitors' membership cards before allowing access to the building.
  • Greeted visitors and provided them with assistance.
  • Kept track of customers' information for their memberships.
  • Logged customers' information to create them a membership.

Education

High School Diploma -

Edmondson West-side High School
Baltimore, MD
06-2011

Skills

  • Data entry
  • Shipping coordination
  • Team supervision
  • Employee training
  • Report analysis
  • Customer service
  • Time management
  • Cash handling ($1,00000) and up
  • Detail-oriented

Timeline

Lead Associate

Red Hawk LLC
10.2015 - 08.2024

Supervisor

Restaurant Depot
09.2012 - 06.2014

High School Diploma -

Edmondson West-side High School

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Carla Jackson