Carla Jackson
Califon,New Jersey
Summary
Experienced with managing office operations, scheduling, and administrative tasks. Utilizes organizational skills and effective communication to ensure smooth workflow and office efficiency. Track record of supporting team collaboration and adapting to dynamic work environments, ensuring reliable performance.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Operations/Office Support - Contract Roles
ICSR Solutions & Ampcus Inc.
01.2023 - 04.2024
- Maintained financial information including expenses, invoices for the head of a cyber risk consulting firm.
- Created a filing system for financials, client information and audit purposes.
- Utilized MS Office and Google Suite to create/manage documents and reporting.
- Managed the calendar of and arranged travel and engagements.
- Researched new business prospects and client leads.
- Provided data analysis for product/service performance and target areas of opportunity.
- Collected feedback on customer satisfaction and established strategies to continue growth.
- Self-motivated, with a strong sense of personal responsibility.
Sales Support – Walmart MidAtlantic/Northeast Region Account
Garden State Growers
07.2022 - 01.2023
- Inputted new sales orders, returns and exchanges on demand in the GSG “Plant Partner” system
- Liaised with the Accounting Department to ensure that all data was accurately inputted for returns/exchanges.
- Researched properties and entered 400+ GSG products into the backend system of Walmart.com.
- Managed client issues related to product shipments, quality, and inventory.
- Entered and reported transaction/KPI data utilizing MS Excel for weekly executive management meetings.
- Teamed with management, field staff, and the shipping department to ensure customer satisfaction.
- Developed PowerPoint presentations to track industry trends for GSG and Walmart executive management.
Associate - Client Services
Freyr Solutions
08.2021 - 11.2021
- Reviewed contracts and entered specific contract details into Freyr’s proprietary and confidential database.
- Tracked billing/revenue and reported results using MS PowerPoint and Excel.
- Presented details billing and revenue tracking to executive management weekly.
- Engaged with executive management, team and clients to gather work status updates and pursue new client opportunities.
Operations Administrator and Process Development - Contractor Role
iQ4 Corporation
08.2020 - 08.2021
- Enhanced and implemented organization and processes for daily operations and business development.
- Utilizing Constant Contact, entered and updated 3,000+ client contacts and organization members.
- Worked with executive management as Business Analyst to review and streamline processes.
- Coordinated with IT and business teams to update website design, content, and graphics.
- Organized and scheduled online employee client meetings and conferences.
- Analyzed marketing campaign and client data to improve advertising via Constant Contact.
Client Services Manager – Fire Safety and Property Loss Control Engineering
Munich Re/HSB Group
01.2008 - 10.2019
- Analyzed data and created KPI reports utilizing MS Excel to monitor business performance and improve employee productivity.
- Coordinated business meetings and employee/client events as Event Manager at locations throughout the United States including noted events at the NJ National Golf Club and Universal Orlando.
- Utilized Concur to make travel arrangements and track expenses.
- Negotiated office relocation and redesign contracts, including furnishings, equipment, and supplies.
- Created presentations for marketing and sales meetings using MS PowerPoint.
- Owner of escalated client concerns and coordinator of team communication to ensure customer satisfaction.
- Hired and conducted employee reviews and gathered/reported data on annual employee satisfaction surveys.
- Implemented targeted client acquisition and retention strategies with the head of National Sales.
- Developed business continuity plans and implemented BCP plans in test and real-life emergencies.
- Wrote service plans based on confidential client contract requirements and led orientation meetings for employees and stakeholders.
- Business Analyst/Administrator/Trainer/Manual Author for a proprietary CRM system.
Education
Bachelor of Science - Secondary Education
Certificate - Six Sigma - Lean And Green Belt
08-2020
Skills
- Comprehensive office assistance
- Staff documentation oversight
- Customer service leadership
- Expense tracking and travel coordination with Concur
- Data-driven decision making
- Creating Presentations and Promotional
- Organizing and managing events and conferences
- Proficient in MS Office/Google Suite
- CRM strategy management
- Asset tracking and acquisition
- Procedures design and implementation
- Competitive market evaluation
- Business continuity strategy development
- Effective presentation skills
- Prioritization and scheduling
- Office management
- Administrative coordination
Certification
- Six Sigma Lean Certificate Villanova University, PA
- Six Sigma Green Belt Certificate Villanova University, PA
Accomplishments
- Supervised team of 8 staff members.
- Planned corporate meetings, lunches and special events for groups of 30+ clients and employees.
- Achieved organizational excellence through effectively helping with office administration and business continuity.
- Conflict Resolution - Responsible for handling escalated client inquiries, accurately providing information to ensure resolution issues and customer satisfaction.
- Used Microsoft Excel/Google Sheets to develop performance summaries and tracking sales related to executive management goals.
- Successfully organized corporate events through negotiations with vendors to secure cost-effective services while ensuring attendees have a seamless experience at both corporate office and destination venues.
Websites
Affiliations
- America's Grow-A-Row, Pittstown, NJ
- United Way of Northern New Jersey
Timeline
Operations/Office Support - Contract Roles - ICSR Solutions & Ampcus Inc.
01.2023 - 04.2024
Sales Support – Walmart MidAtlantic/Northeast Region Account - Garden State Growers
07.2022 - 01.2023
Associate - Client Services - Freyr Solutions
08.2021 - 11.2021
Operations Administrator and Process Development - Contractor Role - iQ4 Corporation
08.2020 - 08.2021
Client Services Manager – Fire Safety and Property Loss Control Engineering - Munich Re/HSB Group
01.2008 - 10.2019
West Virginia University - Bachelor of Science, Secondary Education
Villanova University - Certificate, Six Sigma - Lean And Green Belt
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